MIS Executive - UK Financial Customer Service (Centris, QC)

About this role

Work Setup: Onsite
Location: Centris, QC
Schedule: Shifting, UK time
START DATE: AUGUST 14, 2026

Qualifications:

• Graduate of Bachelor's Degree in (Statistics, Mathematics, Engineering, Business Administration, Information Technology, Computer Science)

• 1 to 2 years work experience in workforce management in a contact center environment

• 2 to 4 years overall experience

• Banking industry experience is highly preferred

• Exposure to UK/US/AU Banking industry is an advantage

• Good analytical skills

• Excellent in MS Excel & number crunching

• Experience with Workforce Management software (scheduling, performance tracking, reporting)

Responsibilities:

• Prepare timely and accurate MIS reports and dashboards as required by the stakeholders

• Interact and work closely with management, internal stakeholders & clients to understand the business information needs

• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)

• Support and adopt tools and systems for efficient MIS generation and reporting system

• Continuous support to the manager in rolling out new techniques and initiatives to increase productivity

• Providing update to the manager on the progress of any new MIS initiatives