Mid Senior DevOps Engineer

About this role

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

As a DevOps Engineer, you will play an important role in supporting the scalability, reliability, automation, and operational efficiency of Amwell’s cloud infrastructure and platform environments. You will work closely with engineering, platform, and SRE teams to help maintain secure, resilient, and highly available systems that enable reliable software delivery across the organization.

This role is highly hands-on and focused on cloud infrastructure, Kubernetes environments, Infrastructure as Code, automation, and operational support. You will contribute to improving CI/CD processes, monitoring capabilities, deployment reliability, and infrastructure standardization while supporting modern engineering practices across teams.

The ideal candidate brings strong AWS experience, solid Kubernetes and Terraform expertise, scripting and automation capabilities, and a collaborative mindset within distributed engineering environments.

Core Responsibilities

• Support and maintain scalable AWS cloud infrastructure environments focused on reliability, availability, and operational performance.

• Manage and improve Kubernetes/EKS environments supporting production-scale workloads.

• Design, implement, and maintain Infrastructure as Code solutions using Terraform.

• Build and support CI/CD pipelines using GitLab CI/CD and automation best practices.

• Collaborate with engineering and platform teams to improve deployment reliability and infrastructure automation.

• Support monitoring, logging, and observability initiatives using CloudWatch and related monitoring solutions.

• Assist with infrastructure security, IAM policies, networking configurations, and cloud governance practices.

• Troubleshoot production infrastructure issues and support incident response activities.

• Develop automation scripts and operational tooling using Python and Bash.

• Contribute to infrastructure standardization and operational documentation.

• Support cloud cost optimization and resource efficiency initiatives.

• Partner with cross-functional teams to improve operational processes and platform stability.

Qualifications

• Hands-on experience with AWS cloud infrastructure and services including VPC, EC2, ELB, EBS, Route53, S3, CloudWatch, CloudTrail, IAM, RDS, SNS, Lambda, and WAF.

• Strong experience managing Kubernetes clusters and Amazon EKS environments.

• Solid Infrastructure as Code experience using Terraform.

• Experience working in Linux-based production environments.

• Strong scripting and automation experience using Python and Bash.

• Experience building and maintaining CI/CD pipelines using GitLab.

• Understanding of cloud networking, security best practices, and infrastructure monitoring.

• Experience supporting distributed systems and containerized applications.

• Ability to troubleshoot infrastructure and deployment-related issues in production environments.

• Strong collaboration and communication skills within remote and cross-functional teams.

• Comfortable working in fast-paced Agile environments.

• Experience supporting scalable cloud-native architectures is preferred.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated…