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Microsoft Dynamics 365 Lead/ Manager with Genesys Experience - 100% Remote

The Dignify Solutions, LLC · US · 2026-08-04

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About this role

10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects. Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives. Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service. Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions. Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel commun…

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