Merchant Security Expert with French and English

About this role

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid.If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you.

Join our dynamic and international Customer Support team, specializing in Risk & Fraud. Our team spans across four continents, bringing together diverse talents from over 60 countries. We thrive on challenges and collaborate seamlessly to ensure the success of small businesses globally.

What you’ll be doing:

• Proactively addressing a variety of transaction-related requests from our merchants while adhering to security rules and procedures.

• Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.

• Monitoring merchant behavior in compliance with AML and internal T&Cs rules.

• Utilizing decision-making abilities for reviewing customer business and adjusting payment limits.

• Providing support to Dutch and English-speaking customers through various communication channels, via phone, chat or email.
The role primarily involves specialized security calls with low phone volume, and each issue is handled through the most suitable channel.

You’ll be great for this role if:

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You possess excellent language skills in both French and English

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Communication is your strength, and you handle customer interactions with ease and…