Merchant Operations Executive

About this role

About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview
We’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.

What You’ll Do
As the main point of contact for our merchants, you will:
Manage end-to-end merchant onboarding, including documentation, setup, and training
Ensure smooth activation and support merchants through their initial journey
Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
Monitor merchant performance and activity, and drive reactivation where needed
Ensure compliance with operational and regulatory requirements
Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
Continuously identify opportunities to improve processes and merchant experience
Requirements
Strong communication and stakeholder management skills
Detail-oriented with a problem-solving mindset
Ability to manage multiple tasks in a fast-paced environment
Experience in operations, customer support, or payments/POS is a plus
Comfortable working with data and tracking performance metrics
Experience in onboarding merchant