Member Relations Consultant, W-2, No Remote

About this role

Meaningful Work, Real Stability - Member Relations Consultant, W-2, No Remote
UF Resources
Full-time W-2 employee. On-site in Bradenton, Monday-Friday, 8:00 AM-4:30 PM.
Some customer service roles are just about handling calls. This one is about supporting families through some of the most important moments in their lives - with real structure, real benefits, and real room to grow. UF Resources is hiring a Member Relations Consultant for our Bradenton office.
What you’ll do:

• Handle post-delivery and survey follow-up calls, outbound campaigns, and inbound member support

• Educate members on Assured Care benefits and network attorney access

• Grow into supporting families and successor trustees through estate settlement, death claims, and amendment processing

• Provide backup front desk support and help coordinate office traffic, deliveries, and vendor interactions as needed
What we provide:

• True W-2 employment with weekly pay

• Consistent weekday schedule, 8:00 AM-4:30 PM, no evenings or weekends, fully on-site

• Structured training program advancing you into more specialized responsibilities (estate settlement support, death claim coordination, and more)

• Health, dental, vision, and life insurance after 90 days

• Paid holidays, PTO, vacation, and 401(k) with company match

• Stable, team-oriented office environment with a clear path for growth and advancement
Requirements:

• A genuine customer service mindset and passion for helping others

• Excellent phone etiquette and the ability to handle sensitive conversations with empathy

• Experience in customer service, call center, receptionist, or administrative work

• Comfort learning new systems quickly; Microsoft Office proficiency a plus

• Strong organization and attention to detail
This is a role where your communication skills genuinely make a difference - apply with your resume and a short note about your customer service background.