Member of Technical Staff, Frontend

About this role

Vapi (/ˈVɑːpi/):

- Voice AI that resolves, not transfers

- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

- Trusted by 1 million developers building the future of voice agents

- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

- Try talking to Vapi now! https://vapi.ai/

Why We’re Hiring This Role:

- We’re hiring a senior frontend engineer in San Francisco to raise the quality of the experiences customers use to build and operate voice AI agents.

- This role will shape frontend experiences across call health and LLM observability, reporting, and analytics - a broad product surface with significant room for ownership.

- You’ll shape data-heavy dashboards and call logs used by thousands of monthly active users, making complex, real-time workflows fast, accessible, and trustworthy.

What You’ll Do:

- 30 Days: Ramp up on Vapi’s frontend stack and Agent Loop/Observe. Build context with engineering, product, and design, learn how dashboards and call logs connect to backend services, and ship a meaningful improvement.

- 60 Days: Take end-to-end ownership of a core workflow in call health/LLM observability or reporting and analytics. Deliver production React, TypeScript, and Tailwind work with strong API integration, testing, and measurable improvements to performance, accessibility, or usability.

- 90 Days: Become the primary frontend owner for your area. Establish reusable patterns in the design system and Storybook, improve how data-intensive and real-time interfaces scale, and help the team use agentic coding without compromising craft.

Who You Are:

- 5+ years of professional software engineering experience with deep frontend expertise and a record of shipping customer-facing products.

- Strong command of React, TypeScript, JavaScript, HTML, CSS, browser APIs, and integrating frontend applications with backend services and APIs.

- Strong web performance and accessibility fundamentals, including tools such as Chrome DevTools and Lighthouse.

- A test-driven approach spanning component, visual, and end-to-end testing, plus experience with Storybook and design systems.

- Excellent product and UX judgment and strong collaboration with product and design in fast-moving environments.

- Production experience with agentic coding tools and Tailwind CSS. Data-intensive dashboards, complex tables, pagination across millions of rows, or real-time interfaces are a plus.

How We Work:

- Build something worthy of love

- Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.

- Commit and follow through

- We finish what we start and build trust by being people others can count on.

- Why not today?

- We value urgency and momentum. The fastest path to customer value usually wins.

- Seek raw input

- We go directly to customers, data, and teammates instead of relying on summaries or assumptions.

- It’s our problem

- We operate as one team. We share credit, own mistakes together, and support each other when things get hard.

- Be direct and kind

- We give feedback clearly, respectfully, and without delay.

Why Vapi:

- Generational impact: Build the human interface for every business

- Ownership culture: Many of us are previous founders

- Kind team: The founders, Jordan and Nikhil, are Canadians

- Tier-1 Investors: YC, KP seed, Bessemer

What We Offer:

- Real stake: We offer a competitive salary and excellent equity ownership

- Comprehensive health coverage: medical, dental, and vision plans

- Team love: We love hanging out, and we do quarterly off-sites

- Flexible time off: take what you need

- More: catered meals, transportation, equipment, and a $10k annual L&D budget