Medical Secretary Casual

About this role

Position Title: Medical Secretary Casual Employment Status: Casual (On-Call) Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply. This posting is for an existing vacancy. Job Posting Deadline for Internal Candidates: July 2, 2026, at 5:00pm Hours of Work/Schedule: Casual shifts will be offered as needed for a duration of one Year from Hire. Position Reports To: Manager, Integrated Care and Experience Hourly Pay Range: $24.56 - $26. 30 commensurate on skills and experience, plus participation in HOOPP. Primary Work Location: Oshawa and Pickering ON; (with flexibility to transition to work at any other DCHC sites as required). Organization Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

Position Overview The Medical Secretary will be a welcoming, effective, collaborative member of the Agency’s Clinical Services, Primary Care inter-professional team.  The Medical Secretary works within the Administrative Support Team (AST) to support our primary care service providers.  These include the Registered Nurses, Nurse Practitioners, Physicians and Dietitians on our Medical Services Team (MST) and the Therapists (Registered Social Workers and Registered Psychotherapists) on our Counselling Services Team (CST) as well as the Interprofessional Care Team (IPC). The Medical Secretary will be the first point-of-contact for clients in our community which often includes people who are marginalised and at-risk with respect to the social determinants of health. Key Responsibilities Actively contributes to developing and maintaining a welcoming environment for Durham CHC clients and our community by demonstrating a non-judgmental, respectful, and accepting approach to client care – whether meeting clients face-to-face or speaking to clients by telephone. Demonstrates excellent customer service skills for our internal and external clients and stakeholders. Provides accommodation and maintains accessibility for clients as needed, whenever possible. Able to maintain active awareness of people entering and leaving DCHC facilities, ensuring that clients are checked-in, registered for service(s) and ensuring personal awareness of any special requirements/provisions that are noted in the client’s Electronic Health Record (EHR).  Example: When clients are checked-in, ensuring that demographic data, emergency contact information and health card information are maintained and updated. Share and/or perform the duties of “Receptionist” when required – and effectively connect clients with the right service at the right place, at the right time. Opening and closing DCHC facilities from time-to-time, by following established policy and procedures to ensure client timely access to service and that the building is secured. Flexibility to work or drive to meetings at any of DCHC clinical locations in our service area, as required. Ability to work a flexible schedule with at least one evening per week. Actively maintain awareness and understanding of DCHC services and programs. Given that the Medical Secretary will be assigned to specific MST and CST service providers as their “Buddies”, the Medical Secretary will be responsible to collaborate with their Buddies to ensure that their schedules are managed effectively and efficiently (e.g., maintaining full appointment schedules, recalls made in a timely manner etc.) In turn, this will help enable DCHC MST and CST service providers to meet the performance targets that are set by our funders: the Central East Local Health Integration Network (CE-LHIN) and the Ministry of Health and Long-Term Care (MOHLTC) that are described in DCHC Multi-Sector Service Accountability Agreement (MSAA). Day-to-day duties of the Medical Secretary include: responding to client and community questions, booking intake and follow-up appointments appropriately, registering new clients, screening and prioritizing of client calls, working with third-parties to arrange and make referrals (e.g., specialist appointments etc.), updating and ensuring that client Electronic Health Record (EHR) is accurate and up-to-date (e.g., scanning, faxing, photocopying, mail distribution and filing are completed in an accurate and timely manner).  Responsibilities also include ensuring specific MST and CST workflow processes are followed and that client forms are updated/maintained and utilised according to policies, procedures and/or practices.  Medical secretary is also responsible for ensuring on-call schedule for providers is maintained. Participate in other DCHC staff training activities and team/staff meetings as requested. Perform other duties as assigned that are reasonable with the scope of practice for the Medical…