Medical Receptionist - Full benefits, no weekends, paid local travel, 401k matching!

About this role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Corrective Eye
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Patient Coordinator Manager
Location: This is a full-time position located in Willoughby Hills, OH and does require occasional travel to satellite offices in Mayfield Heights, Independence, Parma, Streetsboro, and Green. We pay mileage!

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

• Answer phones (both external and internal); assure prompt, courteous service at all times

• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule

• Manage patient flow in the office

• Knowledge of common fees charged for common visits and collect correct payments

• Complete daily reconciliations / close day / countdown cash drawer

• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times

• Desire to gain industry knowledge and training

• Demonstrates initiative in accomplishing practice goals

• Ability to grow, adapt, and accept change

• Consistently creating a positive work environment by being team-oriented and patient-focused

• Commitment to work over 40 hours to meet the needs of the business

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)

• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS