Medical Inbound Specialist | Work from Home (POOLING)

About this role

Salary: PHP 26,000- PHP 30,000/ month
Job Description:

• Manage incoming calls from patient, healthcare customers and service providers

• Deliver accurate information and support regarding healthcare policies and procedures.

• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.

• Maintain thorough documentation of customer interactions and transactions.

• Adhere to HIPAA and other relevant healthcare regulations.

• Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications:

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.

• Basic understanding of medical billing, insurance claims, and healthcare terminology

• Strong communication and interpersonal skills.

• Ability to handle inbound calls professionally and efficiently.

• Strong attention to detail, accuracy, and excellent time management skills are essential.

• Must possess excellent communication skills in English, both written and verbal.

• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.

• Must demonstrate the ability to work with and protect confidential information.

• Open to consultancy contract minimum of 6 months

• Able to work from home with reliable internet and a backup connection.

Perks and Benefits:

• Maternity & Paternity Leave

• Government Contribution (SSS, Pag-ibig, Philhealth)

• 13th Month Pay

• Paid Holidays

• Bereavement Leave

• Paid Vacation Leave

• Paid Sick Leave

• Work from Home

Others:

• Equipment/ company computer is provided

• Night shift differential pay

• Php 1,000 Rice Allowance

• Php 1,000 monthly bonus upon regularization

• HMO upon regularization

Originally posted on Himalayas