Medical Director - Watertown

About this role

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Bond Vet is currently seeking an Medical Director to help lead the medical operations for our Watertown, MA clinic!

The Medical Director ensures patients receive a high standard of care and that Clinic team members work collaboratively in a positive workplace environment. The Medical Director is client-oriented, an excellent communicator and a natural mentor to all members of their team.

The Medical Director partners with their Clinic Manager and reports to the Regional Director of Operations to ensure the holistic success of their Clinic.

In addition to these leadership duties, the Medical Director fulfills the responsibilities of an Associate Veterinarian.

Responsibilities

• Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members

• Mentors and develops Associate Veterinarians to be their best through side-by-side coaching, feedback sessions and regular case discussions

• Participates in a Performance Improvement Process to address performance issues if and when they arise within their team, thereby maintaining a high performing team

• Organizes and conducts regular doctor and team meetings to foster and strengthen positive hospital culture

• Acts as a thought partner and contributes to the development of new practice protocols and guidelines and implements them in an efficient and engaging way

• Partners with Clinic Manager in delivering an excellent client experience including the handling of client complaints when applicable

• Participates in talent acquisition efforts for Doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent

• Creates and maintains the Clinic Doctor Schedule to balance the needs of the hospital and of their Associate Veterinarians

• Acts as an ambassador of Bond Vet within the veterinary community and the public at large

Skills of this leader…