Medical Billing Specialist | US HMO | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.

• Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.

• Establish and negotiate payment plans with patients, based on their financial situation and organization policies.

• Confirm and update patient demographic and insurance information to ensure accurate billing.

• Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.

• Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.

• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Requirements

• At least 1 year BPO experience handling US Healthcare account

• Good Working knowledge with HMO Billing

• Experience in Billing for SNF (Skilled Nursing Facility) is a PLUS

• Excellent written and verbal English communication skills

• Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS

• Amenable to work onsite in Shaw, Mandaluyong

• Willing to work night shifts
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives