Medical Assistant (South Austin)

About this role

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic South Austin; however, Medical Assistants may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions

• Effectively room and prepare patients for clinic visits.

• Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record.

• Obtain and record vital signs.

• Perform phlebotomy and process laboratory specimens as needed during clinic operating hours.

• Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs).

• Serve as a liaison between the laboratory, providers, and patients.

• Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling.

• Clean, stock, and maintain exam rooms to ensure readiness for patient care.

• Assist clinic staff and the Clinic Administrator with monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures.

• Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff.

• Complete required annual clinical competencies and trainings.

• Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures.

• Participate in staff meetings, training sessions, and other organizational activities as needed.

• Perform other duties as assigned.
Key Performance Indicators

• Adherence to clinical, administrative, and operational protocols.

• Compliance with all privacy, confidentiality, and ethical standards.

• Participation in quality improvement and continuous improvement initiatives.

• Timely and accurate documentation and completion of assigned tasks.

• Demonstration of professionalism, teamwork, and excellent patient service.
Compensation
Based on the responsibilities and requirements of this position, the starting hourly rate is $20.80. The actual starting rate will be determined based on the selected candidate's qualifications and relevant experience.
Requirements
Education and/or Licensure:

• High school diploma or GED.

• Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred.

• Basic Life Support (BLS) certification required or must be obtained before hire date.

• Texas Phlebotomy Certification required within 2 days of hire (if not current at time of hire).

Experience:

• 2+ years direct patient care experience. Working knowledge of infection control and universal precautions.

• Familiarity with a CLIA-waived laboratory testing a strong plus.

• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.

• Microsoft Office Skills with an ability to become familiar with company specific programs or software.

Additional Requirements – Bi-lingual (English/Spanish) a plus.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.

• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.

• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.

• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.

• Must be able to work productively with other departments and employees.

• Ability to work with professionals from various partners and organizations.

• Usually works forty (40) hours per week, some weekends may be required.

• Ability to successfully manage conflict, negotiating “win-win” solutions.

• Must be able to multi-task, prioritize with strong time management skills.

• Exceptional follow through on tasks and assignments

Physical Requirements/Environmental Conditions
Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the…