Marketing Operations Manager

About this role

ABOUT NUMERAL:

At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.

We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.

Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

ABOUT THE ROLE:

We are seeking a strategic, systems-minded Marketing Operations Manager to lead the infrastructure, technology, and operational engine that powers our marketing organization. This founding role will build our Marketing Operations function from the ground up and help architect the backbone for the next phase of Numeral’s growth journey.

Reporting to the Head of Growth, this team member sits at the intersection of marketing strategy and technical execution, owning the marketing technology stack and ensuring every system, process, and data flow is instrumented, automated, and built to scale. In this hands-on role, you will develop strategy-aligned processes, manage marketing automation, and buy and build additional solutions – in order to deliver reliable data, trustworthy reporting, clean automation, and compliant processes across all products and the full spectrum of buyers.

If you’re a Marketing Operations leader who thrives on building and you’re looking for strategic impact, this is an opportunity you won’t find anywhere else!

WHAT YOU’LL DO:

Marketing Technology & Systems Architecture

- Architect and maintain scalable marketing automation systems that support multi-segment buyer journeys from individual practitioners through enterprise accounts

- Continuously audit, debug, and optimize systems to ensure accuracy, scalability, and alignment with business goals; proactively identify technical debt and remediate it

- Contribute to the evolution of marketing technology by proposing and piloting new tools or workflow innovations

- Maintain system health and compliance, including workflow optimization, data hygiene, email deliverability, and consent management

- Manage data enrichment, identity resolution, and system integrations across marketing and sales platforms to ensure a consistent, accurate view of every contact and account

- Own marketing data architecture, campaign taxonomy, and documentation, and continually enhance lead scoring, routing, and lifecycle automation; your systems thinking will power efficient pipeline and revenue growth

- Work alongside RevOps to support the Salesforce data model, maintain the integration of marketing systems, and ensure data integrity and CRM quality

Pipeline Architecture & Lead Management

- Analyze campaign and lead performance, conversion rates, and deliver actionable insights with clear recommendations for improvement

- Collaborate on lifecycle stage definitions, lead scoring models, routing logic, and SLAs to ensure marketing contribution to pipeline is measurable and optimized

- Iterate and improve lead structures and lead scoring, conversional signals, assist in automating assignment processes, and maintain data quality in “top of funnel” data capture

- Manage the modern demand gen waterfall and business development cadence to monitor lead quality and conversion rates

- Oversee marketing-specific CRM requests, conversion signals, troubleshoot issues, and manage lead-to-opportunity workflows

- Own the architecture and performance of the inbound pipeline, including forms, routing logic, and sales handoff workflows

- Partner with GTM leaders to define and enforce lead lifecycle stages, SLAs, and qualification criteria; build the systems that make compliance automatic rather than manual

Reporting & Continuous Improvement

- Conduct regular systems audits and produce actionable recommendations; operate with a bias toward automation and away from recurring manual work

- Create and mature reports and attribution capabilities to deliver clear information and practical insights; your work will provide the heartbeat of our GTM intelligence

- Define and govern marketing metric definitions in alignment with the Head of Growth; flag and resolve discrepancies proactively

- Document all systems, workflows, and processes with the rigor required for a team of one: if it is not documented, it does not exist

- Independently analyze top-of-funnel metrics; present actionable insights and recommendations for campaign improvements to stakeholders

- Manage the reporting framework for measuring marketing performance and tracking KPIs, delivering actionable insights to stakeholders

- Oversee website operations/reporting; your pride in managing Numeral’s front door will produce excellent brand and demand outcomes

- Own end-to-end “top of funnel” execution and analytics, consistently delivering data-driven strategy improvements that lead to measurable business growth

- Partner closely with RevOps on pipeline reporting, funnel analysis, forecasting inputs, and performance measurement

Cross-Functional Partnership

- Collaborate with Sales and other Leaders to ensure clean handoffs, shared data standards, and consistent lifecycle instrumentation across the full customer journey

- Partner with Sales leadership to replace volume-based outreach with insight-driven engagement powered by enriched data and intent signals

- Serve as a trusted operational partner to GTM leadership, translating campaign strategy into technical execution and feeding performance data back into planning

WHAT YOU'LL BRING:

- 6+ years of progressive experience in marketing operations, marketing technology, or related GTM role within the B2B SaaS/software industry, with demonstrated ownership of…