Mandarin Speaking Healthcare Virtual Assistant

About this role

Description
About the Role:


Snapscale is looking for a reliable, detail-oriented Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice providing Ophthalmology, Dermatology, and Orthopedics services. This role involves providing administrative, front-office, and patient coordination support.
The ideal candidate is organized, proactive, and capable of managing multiple administrative tasks while maintaining accuracy, professionalism, and confidentiality when handling patient information.
Responsibilities may include:


• Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.

• Coordinate appointment rescheduling, cancellations, and appointment updates through phone, email, and text.

• Assist with patient intake and ensure accurate collection and entry of patient information.

• Maintain and update patient records in the Electronic Medical Records (EMR) system.

• Manage incoming and outgoing electronic faxes (e-faxes).

• Track and coordinate referrals

• Assist with insurance verifications

• Provide general administrative, receptionist, and front-office support to physicians across multiple clinic locations.

• Maintain organized patient records and ensure the accuracy and confidentiality of medical information.

Perks:



• HMO upon completion of 3 months

• Attendance bonuses and employee incentives

• Referral Bonus

• 24 leave benefits

• Internet allowance

• Annual salary increase based on performance appraisal

• Career growth and development opportunities

• Fun and supportive work environment

Requirements

• Fluent in Mandarin and English is required.

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Medical Administrative Assistant, or similar healthcare role.

• Familiarity with Ophthalmology, Dermatology, or Orthopedics is an advantage.

• Experience using EMR/EHR systems; familiarity with ModMed is an advantage.

• Excellent attention to detail, organizational skills, and ability to manage multiple tasks.

• Comfortable communicating professionally with patients, physicians, hospitals, and healthcare staff.

• Knowledge of HIPAA and the importance of maintaining patient confidentiality and protecting PHI.

• Able to work independently, follow established workflows, and meet productivity expectations.

• Reliable, proactive, and committed to completing assigned tasks accurately and on time.

Originally posted on Himalayas