Manager, Sales Operations

About this role

Reports to: Associate Director, Sales Operations Reporting & Analytics
Location: Remote
Company Overview:
Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.
At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.
Position Summary:
Reporting to the Associate Director, Sales Operations Reporting & Analytics, the Manager of Sales Operations will provide integrated Incentive Compensation (IC), sales reporting, and sales analytics support for assigned field teams. The role will translate commercial data into actionable insights, support accurate and compliant IC administration, and partner with Sales Leadership and cross-functional stakeholders to improve field execution, decision-making, and operational scalability.
This role will own recurring and ad hoc analytics, contribute to IC plan design, administration, and governance, and help build and strengthen the processes, documentation, controls, analytical capabilities, and technical requirements needed to support a scalable and sustainable IC operating model. The individual must exercise sound judgment and ensure integrity and compliance with all Braeburn policies and the Braeburn Code of Conduct.
Key Responsibilities:
Incentive Compensation Administration, Analytics & Governance

• Support end-to-end execution of semester IC plans, including timelines, field sales roster and eligibility inputs, sales quota methodology, account allocations, individual performance objectives, kickers, contests, payout calculations, IC statements, and field communications.

• Develop, validate, and explain IC reporting, attainment results, payout calculations, variance drivers, and exceptions for Sales Leadership and cross-functional stakeholders.

• Perform quality control of IC data, calculations, outputs, and vendor deliverables; document issues, root causes, decisions, corrective actions, and approvals in an audit-ready manner.

• Maintain IC business rules, plan guides, process documentation, decision logs, exception logs, version control, and supporting materials to strengthen consistency, transparency, and compliance.

• Partner on IC plan modeling, scenario analysis, goal setting, payout curves, budget impact, fairness, and plan effectiveness.

• Partner with and support first-line managers and their teams to achieve operational excellence.

• Train new hires and provide ongoing education on Sales Operations topics.

• Collaborate effectively across all Braeburn cross-functional teams.

Sales Reporting, Analytics & Insights

• Ensure accurate and timely delivery of Field Reports in collaboration with technical data teams.

• Create and enhance standard and ad hoc reports and analyses leveraging field engagement activity, Braeburn trade sales data, secondary data, CRM data, and other approved sources to support sales force effectiveness.

• Deliver team-specific territory, account, targeting, execution, and performance insights that explain what is happening, why it matters, and recommended next actions.

• Monitor report accuracy and consistency; reconcile source data, document assumptions, identify root causes, and coordinate issue resolution with internal and external partners.

• Support recurring leadership reporting, dashboards, performance reviews, monthly territory summaries, and executive-ready insights with clear narratives and documented methodologies.

• Identify opportunities to standardize, automate, and scale recurring analyses while strengthening data governance and reducing manual effort and rework.

Cross-Functional Partnership

• Serve as a primary Sales Operations partner for assigned field teams, providing integrated support across IC, reporting, analytics, targeting, and related business rules.

• Partner with Sales Leadership, Finance, Human Resources, Compliance, Legal, Business Operations, Data Operations, Sales Planning, Training, and technology partners to align assumptions, timelines, decisions, and communications.

• Support account-based targeting, territory and account performance analysis, allocations, roster changes, and downstream reporting or IC impacts in collaboration with responsible functional owners.

• Train field sales employees and provide ongoing education on IC, reporting, data interpretation, inquiry processes, and applicable Sales Operations tools.

• Contribute to Sales Operations initiatives and maintain clear project plans, owners, milestones, risks, decisions, and follow-up actions.

Required Skills:

• Advanced analytical skills, with strong proficiency in Microsoft Excel and PowerPoint.

• Working knowledge of CRM tools, business intelligence, data warehouse, and reporting environments.

• Strong project management, organization, communication, presentation, and stakeholder-management skills.

• Ability to translate complex compensation methodologies and commercial data into clear, accurate, decision-ready insights for varied audiences.

• Sound judgment, discretion, ethical behavior, and commitment to compliance when handling confidential compensation and employee information.

• Ability to thrive in a dynamic, accountable growth environment while balancing recurring operational cycles and ad hoc requests.

• Strong quality-control mindset with demonstrated attention to detail, reconciliation, documentation, version control, and auditability.

• Self-starter who is proactive, collaborative,…