Manager, Sales Enablement, Commerce Platform

About this role

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The Sales Enablement team sits within Sales Strategy & Operations and is responsible for driving measurable productivity improvements across DoorDash's go-to-market organizations. We align enablement priorities to company OKRs and focus on accelerating ramp, improving call execution, and ensuring effective field absorption of GTM initiatives.</p> <p>The Commerce Platform sales team is a specialized, fast-growing segment within DoorDash's merchant organization. Commerce Platform is a suite of tools that help restaurant operators grow their business both online and in-store — including a commission-free branded online ordering website, a native mobile app, email and SMS marketing and a cross-channel loyalty program. Products are offered across Starter, Boost, and Pro tiers. This is a consultative, ROI-driven sales motion that requires sellers to deeply understand both the merchant's business and the full Commerce Platform product suite.</p> <p>Our mandate: drive faster ramp, stronger product adoption, and durable revenue impact for the Commerce Platform sales organization.</p> <h2><strong>About the Role</strong></h2> <p>As Manager, Sales Enablement for Commerce Platform, you will own the end-to-end enablement strategy supporting the Commerce Platform sales organization. This is a highly strategic, highly operational role. You will design structured onboarding programs, build certification frameworks, elevate core selling capabilities, and govern how cross-functional initiatives reach and are absorbed by the field.</p> <p>The Commerce Platform sales motion is complex — sellers are consultatively positioning a multi-product, tiered SaaS platform to restaurant operators at varying stages of digital maturity. You will build deep product knowledge curricula, competitive positioning frameworks, and objection-handling programs that reflect the unique dynamics of selling direct channel technology to merchants.</p> <p>You will partner closely with Commerce Platform Sales leadership, Product, Marketing, and Strategy & Operations to ensure every enablement initiative ties directly to measurable business outcomes — including ramp acceleration, product adoption, tier upgrades, and improved conversion rates.</p> <p>This role does not have direct reports but requires strong cross-functional influence and the ability to drive alignment across senior stakeholders.</p> <h2><strong>You're excited about this opportunity because you will…</strong></h2> <ul> <li>Build deep fluency in the Commerce Platform product suite — Online Ordering, branded mobile apps, email/SMS marketing and loyalty programs— and translate that expertise into seller enablement programs rooted in real rep challenges and merchant dynamics.</li> <li>Own ramp acceleration strategy for Commerce Platform sellers, designing structured onboarding journeys that reduce time-to-productivity and increase early attainment.</li> <li>Build and implement certification frameworks that validate sellers' ability to position the full Commerce Platform portfolio — including Online Ordering, and Starter through Pro tiers — with confidence.</li> <li>Design and deploy core selling skill programs focused on consultative discovery, ROI storytelling, objection handling around commission-free vs. marketplace trade-offs, incumbent POS competitive positioning, and multi-product upsell motions.</li> <li>Establish clear leading and lagging indicators — ramp milestones, call quality, product adoption rates, tier conversion, attach rates — and tie enablement programming to measurable revenue impact.</li> <li>Govern the Commerce Platform enablement calendar, sequencing product launches, tooling rollouts, process changes, and messaging updates into structured absorption plans.</li> <li>Partner cross-functionally with Commerce Platform Product, Product Marketing, and RevOps to ensure sellers are consistently ready to bring new features and capabilities to market.</li> <li>Define and institutionalize a coaching partnership model with Commerce Platform frontline sales leadership to reinforce behavior change.</li> <li>Create dashboards and reporting mechanisms to review performance impact in business reviews.</li> <li>Continuously refine programming based on field feedback, data trends, and evolving Commerce Platform business priorities.</li> </ul> <h2><strong>We're excited about you because…</strong></h2> <ul> <li>You have 7+ years of experience in Sales Enablement, Sales Strategy, Revenue Operations, or a related GTM function — ideally with exposure to SaaS or multi-product platform sales.</li> <li>You are fluent in modern AI-enabled sales and productivity tools, and can leverage AI to enhance enablement programming, coaching insights, content creation, and performance diagnostics.</li> <li>You have successfully designed and executed structured onboarding and ramp programs that accelerated time-to-productivity in complex, consultative selling environments.</li> <li>You bring experience building certification programs and skills-based…