Manager, Risk Mitigation Solutions- Remote

About this role

Join the People Helping People
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:

The Manager, Risk Mitigation Solutions will play a key role in developing, implementing, and optimizing operational frameworks for fraud prevention within credit unions and community banks. This position is suited for a collaborative and results-driven professional with experience in financial services, consulting, and technology. The Manager will focus on building and leading a dedicated team, providing consulting services to clients, and ensuring operational excellence and client satisfaction. Working closely with internal departments and external partners, the Manager will support the delivery of advanced fraud prevention solutions, uphold regulatory compliance, and foster a culture of continuous improvement. The department’s primary focus includes fraud mitigation, identity verification, and the deployment of effective risk controls to reduce fraud losses across various business units.

Day in the Life:

• Operational Framework Development: Design, implement, and continually improve operational procedures and controls for fraud mitigation and identity verification.

• Consulting Services: Provide operational guidance and consulting support to clients, helping them adopt best practices for fraud prevention and risk management.

• Client Satisfaction: Develop and execute programs to ensure superior client service and maintain high levels of client satisfaction throughout the engagement lifecycle.

• Technology Integration: Assist in the adoption and integration of fraud prevention technologies, leveraging analytics and digital platforms to enhance operational efficiency.

• Regulatory Compliance: Support compliance initiatives, ensuring all fraud prevention activities adhere to regulatory requirements and industry standards.

• Collaboration: Work closely with internal teams and external partners to deliver seamless fraud prevention solutions to clients.

• Perform all other duties as assigned.

Qualifications:

Education:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field.

• CFE certification preferred but not required.

Experience:

• Minimum of 7 years’ experience in fraud prevention, risk management, or related roles within financial services.

• Minimum of 5 years’ experience leading high performing teams.

• Experience building and managing teams or operational frameworks in financial institutions.

• Background in credit unions, community banks, or similar organizations, with knowledge of regulatory requirements.

• Experience in consulting and delivering technology-driven solutions

• Experience in fraud detection, prevention, and investigation, including familiarity with fraud analytics.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Other Physical Demands:

• None

Supervisory Responsibility:

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.

• Direct staff, to ensure that all duties are performed according to department performance standards.

Knowledge, Skills, & Abilities:

• Strong leadership, communication, and interpersonal skills.

• Ability to work collaboratively with internal and external stakeholders, including clients and partner entities.

• Detail-oriented, operationally focused, and committed to client satisfaction and continuous improvement.

• Proficiency in using fraud monitoring platforms and exposure to artificial intelligence and machine learning for anomaly detection.

• Understanding of cybersecurity principles, digital identity verification, and authentication technologies relevant to financial institutions.

• Skill in designing and optimizing operational controls and procedures to mitigate fraud risk across channels.

• Familiarity with regulatory frameworks and compliance standards related to fraud prevention, such as FFIEC, BSA/AML, KYC/CIP, and FRCA. Awareness of GDPR is a plus.

• Travel up to 25%

Additional Essential Functions and Responsibilities:

• Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

Service Standards:

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within…