Manager, Professional Services

About this role

<div class="content-intro"><p>At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.</p> <p>We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.</p> <p>We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.</p></div><p><span style="font-weight: 400;">As a <strong>Manager</strong></span><strong>, Professional</strong><span style="font-weight: 400;"><strong> Services</strong> at Branch</span><span style="font-weight: 400;">, we are </span><span style="font-weight: 400;">looking for a customer focused, hands-on, and technically skilled individual to be a leader on the APAC Professional Services team. The team is responsible for new and existing customer onboarding as well as designing and deploying bespoke Services engagements to meet our customers needs. You will lead a team of Solution Architects and Solution Consultants who are responsible for engagement scoping & validation, project management, debugging & troubleshooting, day-to-day delivery and overall project success. You will be responsible for empowering and supporting the team within this region. This role combines customer interaction, cutting-edge mobile technology implementation and team leadership. This leader will need a background in mobile technology and project management in order to both engage clients on technical topics while coaching and developing the team.</span></p> <p><em><span style="font-weight: 400;">Project Management and Mobile industry experience required.</span></em></p> <h3><strong>As a Manager, Professional Services, you'll get to: </strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Hire, train and mentor a team of high-performing Solution Consultants and Solution Architects that support a global customer base.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the success of our customer engagements through diligent project scoping while providing proactive support and advisory to your team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including Customer Success, Product Management, Sales and Engineering.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with regional and global leadership to build, refine and iterate on Service offerings that meet our customers needs while driving cost effective revenue for your organization.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own resource utilization and ongoing capacity needs while working with Sales peers to properly forecast and staff projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nurture client relationships through organized & strategic in-person, phone, and email communications.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build business cases & performance reports showcasing your engagements portfolio status, health, risks, mitigation strategies, areas of opportunity, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build, define and present cross-functional initiatives that align with core business objectives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Set metrics, processes, and responsibilities for your team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Focus on professional development for your team.</span></li> </ul> <h3><strong>You’ll be a good fit if you have:</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">6+ years of experience in a client-facing Professional Services or related service delivery experience (e.g. Project Management, Technical Consulting).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years in a People Management role of a technical, customer facing team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years experience in technical roles including some experience…