Manager, Operations and Facility Administration

About this role

Opportunity Overview:

We’re looking for a Senior Operations Manager responsible for Vendor and Facility Management. This role will provide centralized oversight, strategic vendor governance, proactive facility operations.This role ensures that business operations run smoothly while maintaining high standards for infrastructure, maintenance, and compliance.

What you’ll do:

Facilities Strategy & Planning

• Coordinate schedules and ensure coverage coverage on ALL working days at both locations

• Define workplace standards (safety, cleanliness, experience)

• Plan space utilization and capacity

Vendor Management

• Negotiation and vendor selection

• Manage contracts (cleaning, security, maintenance, pantry)

• Track SLAs and performance

Budget & Cost Control

• Own facilities budget (rent, utilities, services, supplies)

• Identify cost optimization opportunities

Employee Safety

• Ensure building compliance, emergency protocols

• Partner with Compliance team for audits and risk mitigation

Leadership & Team Management

• Lead and mentor operations and facility teams

• Set performance goals and conduct evaluations

• Foster a culture of safety, accountability, and continuous improvement

Employee Experience Oversight

• Set standards for office experience (events, amenities, comfort)

Escalation Point

• Resolve complex or high-impact issues

Required Qualifications:

Must-haves

• Bachelor’s degree in supply chain, business, or related field (MBA preferred).

• Proven experience in vendor management, procurement, or facility operations, often requiring 7+ years, with experience managing teams of 3-5 members

• Good Communication, organizational and time management skills

• Technically savvy with ability to use basic computer tools, including Google Docs, Sheets

• Strong leadership and project management skills

• Negotiation and effective communication to coordinate the internal and external stakeholders

• Legal/compliance understanding to guarantee the integrity of contracts

• Good Relationship-building skills to grow in cooperative relationships

• Good project management skills to handle more than one project at a time

Nice-to-haves

• Experience with facility management software or CMMS systems

• Knowledge of sustainability practices (energy efficiency, green building standards like LEED)

• Exposure to digital transformation / automation in operations

• Experience managing large-scale or multi-site facilities

• Familiarity with ERP systems (e.g., SAP, Oracle)

• Strong background in vendor negotiations and contract management

• Experience in crisis management and business continuity planning

• Understanding of IoT-based smart facility systems

• Six Sigma / Lean certification or process improvement experience

• Experience working in a fast-paced or high-growth environment

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

• Connect with Talent Acquisition

• Meet with the Hiring Manager

• Behavioral Interview(s)

• Case Study

• Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.

Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list,…