Manager of Business Reporting & Analytics

About this role

Job Title: Manager of Business Reporting & Analytics
Job Location: Work at Home, Florida, United States
Job Location Type: Remote
Job Contract Type: Full time
Job Seniority Level:
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Summary
The Manager of Business Analytics & Reporting is a senior individual contributor responsible for designing, developing, and delivering modern, AI-enabled reporting and analytical solutions across Specialty Mail Operations.
This role is designed for a versatile professional capable of independently owning the full analytics lifecycle—from SQL-based data validation and data modeling within Google Cloud Platform (GCP) through executive-ready Tableau dashboards and AI-assisted insight delivery.
This position plays a critical role in advancing reporting from static dashboards to continuous, automated, and well-governed insight delivery. It combines strong analytical judgment with cloud-based data expertise and emerging AI capabilities to enable timely, trusted decision-making within a regulated healthcare environment.
Key Responsibilities
Analytics & Dashboard Development

Design, develop, and maintain enterprise-grade dashboards using Tableau

Develop and optimize BigQuery-based datasets and views to support scalable analytics and reporting

Apply best practices in data modeling, query optimization, and dashboard performance tuning

Partner with business stakeholders to translate requirements into scalable analytics solutions

Own SQL-based analysis and data validation within BigQuery and GCP environments as the foundation for all reporting and insight delivery

Data Modeling & Cloud Analytics

Design and manage analytics-ready data structures in BigQuery, optimized for downstream Tableau consumption

Define and standardize business logic, KPIs, and metric definitions within the data layer

Partner closely with data engineering teams to influence upstream ETL design and ensure alignment to reporting needs

Ensure efficient use of GCP resources through optimized query design and data partitioning strategies

AI-Enabled Analytics & Design

Enable AI-ready data structures and datasets with clear naming conventions, metadata, and business-friendly definitions

Support development of AI-assisted insight generation using modern tools and platforms (e.g., generative AI, conversational analytics)

Design and validate AI-generated insights, ensuring outputs are accurate, explainable, and aligned with business context

Guide the integration of AI capabilities into dashboards and reporting workflows, focusing on practical business use cases

Automation & Insight Orchestration

Build analytics automation using GCP-native tools and SQL-based workflows

Enable proactive insight delivery through automated queries, alerts, and scheduled reporting pipelines

Design processes that support AI-assisted decision-making with human validation

Reduce manual reporting and enable scalable, repeatable analytics solutions

Governance, Security & Compliance

Ensure analytics solutions adhere to enterprise governance, data quality, and compliance standards

Design reporting solutions that align with data access controls and security models within GCP

Validate outputs against regulated data constraints, particularly within healthcare/PBM environments

Apply responsible AI practices, including awareness of bias, hallucination risk, and validation requirements

Narrative & Insight Communication

Translate analytical and AI-generated outputs into clear business narratives

Explain the “why” behind trends, patterns, and data insights

Frame insights appropriately for executive and operational audiences

Ensure consistency between reported metrics, dashboards, and business definitions

Required Qualifications

Advanced Tableau expertise, including design of executive-ready dashboards, performance optimization, and scalable visualization design (5+ years)

Strong experience working with Google Cloud Platform (GCP), particularly BigQuery, for large-scale data analysis and querying (3+ years)

Strong command of SQL, independently performing analysis, validation, and issue resolution across multiple data sources (3+ years)

Demonstrated ability to exercise analytical judgment when validating dashboards, datasets, and AI-generated outputs—knowing when results are decision-ready versus investigatory (2+ years)

Preferred Qualifications

Advanced Power BI expertise, including ownership of semantic models, complex DAX, and executive‑ready dashboards; sets quality standards and influences best practices

Experience applying AI-enabled reporting capabilities (e.g., generative AI, conversational analytics, or AI-assisted insights) in production environments

Experience in healthcare, PBM, or other regulated data environments

Understanding of business process improvement, project management, and quality practices

Experience designing scalable, governed reporting environments with strong emphasis on data standardization and “single source of truth” principles

Education
Bachelor’s degree in data analytics, computer science or equivalent experience required
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission…