Manager, New Verticals Merchant Strategy & Operations - Merchant Experience

About this role

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2 data-local-id="ee4a130abe68" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-local-id="c87bcce567e2" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="0 0 []">New Verticals is building DoorDash's business beyond restaurants into categories including grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high-level goals into clear plans and day-to-day execution by partnering with product, GMs, operations, sales, and support teams. We focus on the full merchant experience — making DoorDash valuable to merchants before, during, and after launch — while building the growth levers that keep them growing on the platform.</p> <h2 data-local-id="fb5e51317ff0" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-local-id="3b3daf99e788" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">NV merchants — grocery chains, retailers, convenience stores, and specialty operators — want more from DoorDash than a launch. They want better ways to reach customers, tools to manage and grow their business, and a partner that understands their economics. This role is responsible for making sure those merchant priorities actually happen.</p> <p data-local-id="374775bac8c4" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will own cross-functional alignment across a portfolio of merchant growth, experience and tooling initiatives, from self-serve capabilities to ads & promo products to merchant support workflows and integration quality. These initiatives span multiple product and engineering teams, each with their own roadmaps and competing priorities. Your job is to ensure NV merchant needs are clearly articulated, documented and sized, properly sequenced, and consistently advocated for — not by pushing, but by building genuine alignment around why these investments matter to merchants, consumers, and DoorDash. Additionally, you will partner closely with the Wolt and Deliveroo teams to share insights, learnings and priorities, and ensure visibility into key initiatives across markets.</p> <p data-local-id="553ef07c2164" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">This role requires someone who understands that what doesn't get built is just as consequential as what does, and who can translate that risk into a compelling, data-grounded case for prioritization.</p> <p data-local-id="af4c26e4ff12" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You will report into the Director, New Verticals Merchant Onboarding & Experience in the Merchant Strategy and Operations organization.</p> <h2 data-local-id="23c841674908" data-prosemirror-content-type="node" data-prosemirror-node-name="heading" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-local-id="7ae956e6e435" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Support product and engineering teams in building new self-serve capabilities for merchants from the ground up. You’ll define what needs to get built, in what order, and ensure all requirements are clearly defined and sized </li> <li data-local-id="6d249cfa9528" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Drive merchant growth priorities across teams — build and maintain alignment across 5–8 cross-functional teams around a shared view of what NV merchants need to grow, retain, and deepen their relationship with DoorDash.</li> <li data-local-id="ac56b76baf7e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Own the "why it matters" narrative — frame growth investments as wins for merchants, consumers, and DoorDash alike. Translate merchant pain points and growth opportunities into clear business cases with quantified upside and a clear picture of what's at risk if we don't act.</li> <li…