Manager, Membership & Digital Commerce

About this role

• Develop and manage Katch Membership Programme, including acquisition, engagement, retention, and loyalty initiatives.

• Oversee Katch Mall operations, merchandising strategy, and sales performance.

• Design exclusive member benefits, campaigns, and fan experiences.

• Analyze member and customer insights to improve engagement and conversion.

• Develop commercial opportunities through merchandise, memberships, partnerships, and cross-promotions.

• Work closely with Artist Management, Concert Production, and Marketing teams to maximize fan monetization.

• Establish KPIs, operational processes, and performance reporting.

• Execute any ad-hoc tasks or projects as assigned by superior.
Requirements

• Degree holder in Business, Marketing, E-commerce, CRM, or related disciplines, or equivalent qualification at HKQF Level 5

• Minimum 8 years of experience in Membership, CRM, Loyalty, E-commerce, Entertainment, or Lifestyle sectors.

• Strong understanding of customer engagement, community building, and digital commerce.

• Experience in driving revenue growth and customer retention.

• Commercially minded, analytical, and results-oriented.

• Strong stakeholder management and communication skills.

• Experience in team management is preferred as supervisory level.

• Good command of written and spoken English and Chinese.
Benefits

• Attractive remuneration package

• Career progression opportunities

• Discretionary performance bonus

• Medical & Dental insurance

• Birthday leave

• Anniversary leave

• Study leave

• Study subsidy scheme

• Employee property loan / personal loan scheme

• Numerous other staff benefits