Manager, Medical Detention Operations

About this role

POSITION INFORMATION: BASIC DETAILS

Travel Requirement: Yes – up to 75%

Teleworking: Yes

Full-Time/Part-Time: Full time

FLSA Status: Salary / Exempt

* Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Job Summary: The Manager, Medical Detention Operations is responsible for the operational oversight, coordination, implementation, and continuous improvement of healthcare services delivered across multiple detention facilities supported by GardaWorld Federal Services (GWFS). Reporting directly to the Senior Manager, Medical Operations, the Medical Detention Operations Manager serves as a key corporate leader responsible for ensuring facility healthcare programs operate in compliance with contractual requirements, National Detention Standards (NDS), Performance-Based National Detention Standards (PBNDS), federal regulations, applicable clinical standards, and organizational policies.

The Program Manager provides strategic and operational oversight to facility healthcare leadership teams, ensuring delivery of high-quality, efficient, and compliant healthcare services to detained populations. The position supports operational readiness, staffing initiatives, quality improvement, regulatory compliance, government relations, contract performance, and healthcare program execution across assigned detention facilities nationwide. The incumbent functions as the primary liaison between facility leadership, corporate leadership, and government stakeholders to ensure operational excellence and successful contract performance throughout the continuum of detention healthcare services.

Duties/Responsibilities:

• Provide operational oversight and program management support for multiple detention healthcare programs nationwide.

• Monitor facility healthcare operations to ensure compliance with contract requirements, federal regulations, and detention healthcare standards.

• Serve as the corporate point of contact for assigned facilities regarding medical operations, program performance, and operational issues.

• Collaborate with facility Health Services Administrators, Clinical Directors, and Medical Directors to support operational effectiveness.

• Ensure implementation and consistent application of corporate healthcare policies, procedures, and operational initiatives.

• Monitor facility performance metrics and operational indicators to identify trends, risks, and opportunities for improvement.

• Support healthcare startup activities, contract transitions, facility expansions, and operational improvement initiatives.

• Ensure facility compliance with National Detention Standards (NDS), Performance-Based National Detention Standards (PBNDS), applicable federal regulations, and contractual obligations.

• Monitor corrective action plans resulting from government inspections, audits, accreditation reviews, and compliance assessments.

• Coordinate responses to government findings and assist facilities in achieving sustained compliance.

• Support preparation for audits, inspections, accreditation surveys, and customer evaluations.

• Monitor compliance with clinical documentation standards, staffing requirements, healthcare protocols, and quality assurance programs.

• Analyze quality indicators, utilization trends, operational data, patient safety metrics, and healthcare outcomes.

• Lead performance improvement initiatives designed to enhance healthcare delivery, compliance, efficiency, and patient outcomes.

• Develop and maintain dashboards, reports, and performance metrics for corporate and government stakeholders.

• Support implementation of enterprise-wide quality improvement and operational excellence initiatives.

• Participate in root cause analyses, investigations, and risk mitigation activities as needed.

• Monitor facility healthcare staffing levels and collaborate with recruitment teams to address staffing needs.

• Support onboarding, orientation, and deployment of healthcare personnel.

• Assist facility leadership with workforce planning, retention strategies, and staffing optimization efforts.

• Provide guidance and support during staffing shortages, surges, or emergency situations.

• Maintain positive working relationships with government officials, facility leadership, corporate stakeholders, and external partners.

• Participate in customer meetings, operational reviews, and strategic planning discussions.

• Prepare executive briefings, reports, operational summaries, and presentations for leadership.

• Support contract deliverables, performance reviews, and customer reporting requirements.

• Assist in monitoring operational budgets, labor utilization, staffing expenditures, and contract performance indicators.

• Support financial forecasting and resource planning efforts related to healthcare operations.

• Identify operational efficiencies while maintaining compliance and quality standards.

• Support contract growth opportunities, proposal efforts, and business development initiatives as requested.

• Maintain confidentiality of healthcare information, operational data, and sensitive government information.

• Provide after-hours operational support during emergencies, critical incidents, or significant healthcare events.

• Travel extensively to support facility oversight, inspections, customer meetings, and operational initiatives.

• Perform other duties as assigned.

Required Education, Certifications, Licenses, and Experience:

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business Administration, Healthcare Management, or a related field. Master's degree preferred.

• Minimum seven (7) years of progressive healthcare operations, healthcare management, correctional healthcare, detention healthcare, or healthcare program leadership experience.

• Minimum three (3) years managing multi-site…