Manager, Mainframe Operations

About this role

Worker Type:
EmployeeAt Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

HONESTY • RELIABILITY • COLLABORATION • CURIOSITY • PASSION
Position Summary
As a Manager of Mainframe Operations, the successful candidate will be responsible for managing Mainframe Operations shared/dedicated teams across various technologies like JCL, DB2, VSAM, MVS, Endeavor ISPF, TSO, CICS, Control-M, TWS/IWS, CA-7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed platform batch operations monitoring environments. A Mainframe Operations Manager is responsible for rethinking the assumptions behind how traditional services are built and thinking how to maintain, enhance and continuously improve Mainframe Operations services best suited for our Ensono Operations as well as its function and interaction within a Global team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex technical issues as required, and prioritize workloads, and work directly with customers and management as required. As a Manager of Mainframe Operations you will influence our technical strategy, help hire competent Mainframe Operations Associates, and perceive innovative new solutions for our customers.

Position reports to Senior Manager, Mainframe Operations.
Key Areas of Focus for this Role
**Work hours will primarily be overnight supporting 3rd shift associates**
Service Delivery Excellence

• Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe Operations practice which includes automation, process documentation, production support, optimization & monitoring

• Ensuring that the client’ infrastructure and its services are up and running meeting predefined SLA

• Provides technical inputs & guidance for any significant projects

• Assesses the various risks on delivery and plans to mitigate these risks

• Escalates issues where necessary provide suggestions/input mitigation for high risk situations

• Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context

• Assisting with adjusting the supply (skill and scale) as demand changes

• Creates an environment and culture of knowledge sharing and re-use

Client Focus and Relationship Management

• Takes feedback and builds and implements action plans on an ongoing basis to ensure high levels of client satisfaction

• Demonstrates understanding of client’/stakeholder’s business context, their products and services, partners and alliances, competitive landscape, future plans

People Management and Leadership

• Manage and lead a team of service-oriented professionals across multiple disciplines, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements

• Enables ongoing competency development of the portfolio/span of control

• Assist in identifying training needs and ensures that every member has training and certification plans and all trainings happen as per these plans

• Personally, spend adequate time on coaching and mentoring the next level of employees

• Communicates on organization policy or processes e.g. appraisal or promotion process

• Counsels people where there are issues regarding appraisals, promotions etc.

• Focuses on career planning of all the next level in his/her portfolio/span of control by:

• Implementing various listening mechanisms to capture aspirations of employees – these could be formal or informal mechanisms

• Creating and providing opportunities for individuals to be able to show-case their talent and potential

• Works with teams across functions to ensure hiring of the right resources

• Attrition management and assisting in working on retention strategies

Operational Excellence

• Manages & provides governance for the day to day delivery operations of Ensono Mainframe Operations

• Regularly reviews the attainment of service levels (SLAs) and drives the service owners/Managers and Team leads to deliver at the committed quality

• All portfolio/span of control activities are driven to achieve the portfolio/span of control level goals and scorecards w.r.t planning, monitoring and reviewing

• Creates a focus within the portfolio/span of control for continuous service improvement by setting higher goals on quality and productivity and then tracking them to ensure that these goals are met

• Aligns and implements various processes and reports to manage on-going operations

• Assist in driving accountability and continual service improvements through reviewing support practices and performing trend analysis on key operational metrics, ensuring a high focus on end to end client experience

• Ensures that data in all systems & dashboards is accurate at all given points in time

What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications

• 5+ years of related experience with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree. Or…