Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

About this role

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.
Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.
Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.
Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.
Role Summary
The Data Operations Specialist is responsible for supporting day-to-day data operations, issue triage, and vendor coordination across commercial, medical, and patient services data platforms. This role serves as a key liaison between business stakeholders, internal IT teams, and external vendors to ensure data issues are identified, investigated, documented, and resolved efficiently.

Let’s get specific on what the duties are:
Data Issue Management & Vendor Coordination
Act as the primary point of contact for identifying, documenting, and tracking data-related issues
Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies
Coordinate testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure
Maintain clear documentation of issues, root causes, and resolutions
Data Investigation & Root Cause Analysis
Partner with internal stakeholders to investigate data questions and anomalies across systems
Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes
Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)
Escalate and route issues appropriately based on findings
Ad Hoc Reporting & Data Support
Pull and analyze ad hoc data requests to support business questions
Validate data accuracy and reconcile discrepancies across sources
Support reporting tools such as Tableau or Power BI
Stakeholder Engagement
Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams
Translate business questions into structured data investigations
Provide clear communication on issue status, timelines, and resolutions
Data Quality & Continuous Improvement
Identify recurring data issues and recommend process improvements
Support data quality monitoring and governance efforts
Contribute to documentation of data flows, business rules, and standard operating procedures
Requirements
Qualifications and experience
Bachelor’s degree in data Analytics, Information Systems, or related field
2–4 years of experience in data operations, analytics, or a related role (pharma/healthcare preferred)
Experience working with external vendors and managing issue resolution workflows
Strong SQL skills and ability to query and validate datasets
Experience with ticketing tools (e.g., Azure DevOps, Jira, ServiceNow)

Preferred Qualifications
Familiarity with pharma data ecosystems (HCP/HCO, specialty pharmacy, claims data)
Experience with CRM platforms such as Veeva CRM
Exposure to cloud data platforms (e.g., Microsoft Azure, Databricks, dbt)
Understanding of data governance and compliance requirements (e.g., HIPAA)

Key Skills
Strong problem-solving and investigative mindset
Ability to manage multiple issues and priorities simultaneously
Clear documentation and communication skills
Attention to detail and data accuracy
Cross-functional collaboration

As a person, you are a strong team player, proactive in nature and have a can-do attitude.
As we are taking new steps towards developing best-in-class therapeutics for patients with rare diseases we are looking for people who possess an entrepreneurial mindset who can handle ambiguity, analyze, and create clarity and desire to be part of an organization where everything isn’t set in stone. We rely on you to help us shape the cement.
The person we are looking for thrives in a dynamic environment, short lines of communication and an open and informal working atmosphere.
Travel: 5 – 15 days per year
Place of work: Princeton, New Jersey

The estimated salary range for this position is $140-$150k.  Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location.  This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.
Benefits
401(k) plan with company match
Medical, dental, and vision plans
Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
Company-provided short and long-term disability benefits
Unique offerings of Pet Insurance and Legal Insurance
Employee Assistance Program
Employee Discounts
Professional Development
Health Saving Account (HSA)
Flexible Spending Accounts
Various incentive compensation plans
Accident, Critical Illness, and Hospital Indemnity Insurance
Mental Health resources
Paid leave benefits for new parents

Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
A note to recruiters:
We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.