Manager, Internal Communications

About this role

Position Title: Manager, Internal Communications
Job Posting Deadline for Internal Candidates: July 22, 2026
Employment Status: Permanent Full-Time
Position Status: This is a Non-Bargaining Unit position
Vacancy Status: This posting is for an existing vacancy
Hours of Work: Monday - Friday, 35 hours per week with limited evening and weekend requirements
Salary Range: $85,000 – $93,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Position Reports to: Interim Associate Vice President, Development, Communications and Fundraising
Primary work location: Oshawa with flexibility to work at other DCHC sites as required.
Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.
Position Overview
The Manager, Internal Communications is a newly created and critical role responsible for developing, executing, and measuring strategic internal communications that strengthen DCHC’s culture, support the achievement of strategic objectives, and advance a high-performing, inclusive workplace. With a focus on employee, volunteer, client, and family communications, the Manager leads an integrated communications strategy that aligns internally focused plans, messaging, and tactics. As a trusted advisor to senior leadership, the Manager ensures communications are consistent, transparent, and engaging, helping employees connect with DCHC’s 2026–2031 Strategic Plan and organizational priorities.
The Manager, Internal Communications leads and mentors a small communications team responsible for delivering the annual internal communications plan. Working closely with the Manager, Community and Partner Relations and leaders across the organization, the Manager ensures communications are aligned with organizational priorities and employee engagement objectives.
Key Responsibilities:
Develop and lead a comprehensive internal communications strategy that supports the following areas:
Strategic Communication Planning

• Develop, execute, and manage an annual internal communications plan aligned with organizational priorities, employee well-being, and change initiatives.

• Strengthen and align internal messaging, communication channels, and engagement initiatives to support the 2026–2031 Strategic Plan.

• Develop executive communications, including speeches, presentations, briefing materials, and correspondence for the CEO and senior leaders.

• Advise leaders on clear, transparent, audience-focused communications that build understanding and alignment.

• Partner with senior leaders to assess impacts, develop messaging, and support organizational readiness through structured communication and change management plans.
Employee Engagement & Culture

• Lead communications that strengthen employee engagement, transparency, inclusion, and organizational culture while reinforcing DCHC’s mission, values, and equity commitments.

• Champion employee storytelling that recognizes achievements, milestones, and contributions across the organization.

• Plan and coordinate communications for organization-wide meetings, town halls, and employee engagement events.

• Develop initiatives that strengthen employee connection, collaboration, and a sense of community.

• Establish and enhance two-way communication channels that promote feedback, transparency, and alignment.
Volunteer Communications

• Develop and implement volunteer communications that support engagement, recognition, and alignment with DCHC priorities.

• Create consistent communications that inform, inspire, and recognize volunteers while reinforcing their contributions to organizational goals and client care.

• Partner with program leaders to develop communications that support volunteer recruitment, onboarding, retention, training, and recognition initiatives.

• Ensure volunteers receive timely, accessible, and relevant information regarding organizational updates, policies, events, and opportunities for engagement.

• Establish feedback mechanisms to gather volunteer insights and continuously improve volunteer communications and experience.
Client and Family Communications

• Develop and lead strategic client and family communications that enhance the client experience, build trust, and support understanding of DCHC programs, services, and organizational priorities.

• Create clear, culturally responsive, accessible, and client-centred communications that support informed decision-making and equitable access to services.

• Partner with clinical and program leaders to develop communications that inform clients and families about service changes, organizational initiatives, and health information.

Engaging Content Development

• Create engaging content for internal communications channels, including newsletters, town halls, and strategic forums, while ensuring…