Manager, Enterprise Performance & Strategic Initiatives

About this role

Position Title: Manager, Enterprise Performance & Strategic Initiatives
Employment Status: Permanent, Full-time
Job Posting Deadline for Internal Candidates: August 5, 2026, at 5pm
Position Status: This is a Non-Bargaining Unit position
Vacancy Status: This posting is for an existing vacancy
Hours of Work: Monday to Friday, 35 Hours
Salary Range: $80,000 – $90,000 commensurate on skills and experience and plus Group Benefits & HOOPP
Position Reports to: Director – Enterprise Performance, Evaluation and Strategic Initiatives
Primary Location: Oshawa (with flexibility to work at other DCHC sites as required). DCHC hybrid working organization and this role is expected to be onsite a minimum of 3 business days per week and as required based on organizational needs
Direct Reports: 4
Organization
Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.
Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.
How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.
Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview
The Manager, Enterprise Performance & Strategic Initiatives plays a strategic and tactical role in advancing a culture of data-driven decision-making and continuous quality improvement at Durham Community Health Centre (DCHC). The Manager coordinates organization-wide and program-specific activities to ensure selection, capture, and reporting of meaningful performance measures. The Manager also promotes a consistent and data-driven approach to the development, implementation, and evaluation of quality improvement (QI) initiatives, working with leaders and staff to inform priorities for service delivery improvements that are aligned to DCHC’s achievement of quality and performance targets and organizational strategic directions.
As a key leader within DCHC’s Team, the Manager contributes to the strategic vision, scope, and mission of quality improvement, performance measurement, and risk management at DCHC, collaborating intensively with point-of-service managers to support the achievement of program and organizational deliverables. The Manager is a key contributor to the organization’s Risk Management Plan and related activities and provides direct oversight for members of the team.
Responsibilities:
Enterprise Performance
· Develop and implement a comprehensive enterprise performance measurement framework to support data-informed decision-making and continuous quality improvement across the organization.
· Lead the design, collection, and reporting of key performance indicators (KPIs) that align with strategic objectives, quality improvement initiatives, and operational priorities.
· Oversee data governance and integrity initiatives, ensuring accuracy, consistency, and usability of organizational performance data.
· Support the implementation of DCHC’s organization-wide Quality Improvement (QI) framework, working in collaboration with leadership to advance a culture of continuous improvement.
· Assist in DCHC’s accreditation cycle and compliance initiatives, ensuring alignment with healthcare service excellence standards.
· Conduct trend analysis and forecasting to provide actionable insights for organizational planning and risk mitigation.
· Support the development of corporate performance scorecards to evaluate progress on strategic initiatives and inform leadership decision-making.
· Collaborate with IT and data analytics teams to enhance business intelligence capabilities, including dashboard development and automation.
· Support the implementation of decision support mechanisms that enhance program effectiveness and organizational performance, in partnership with the Director.
· Assist leadership in change management, process improvement, and knowledge translation, ensuring that evidence-based strategies are effectively applied in operational planning.
· Provide training and guidance to internal stakeholders on performance measurement methodologies, quality improvement principles, and best practices.

Strategic Initiatives
· Design, develop, and implement strategic initiatives that enhance DCHC’s impact, improve community member experiences, drive value for stakeholders, and build sustainable services and revenue streams.
· Lead additional strategic initiatives critical to DCHC’s growth and strategic priorities, such as the East Region Virtual Care Clinic, HART Hub, Youth Wellness Hub, and others as assigned.

Knowledge Mobilization
· Help design and recommend a clear strategy and KPIs for moving forward the Learning Hub initiative that aims to develop and deliver (onsite and virtually) a curriculum of courses focused on health education and other key skills required for Durham community members and practitioners.
· Assess and address learning needs within DCHC and among healthcare practitioners, with a focus on service categories such as Clinical Care, Wellness Care, Mental Health, Chronic Disease Management and Prevention, and Health Education.
· Develop and…