Manager, Dedicated Customer Success/ Gestionnaire, Succès client dédié (Remote C

About this role

(French will follow)
Life is short. Work somewhere awesome.
Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.
TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks.
About the role:
Flare's Dedicated Customer Success team serves our enterprise and strategic accounts: the customers with the highest ARR, the deepest platform adoption, and the most complex security programs. As the Manager, Dedicated Customer Success, you’ll lead this team of senior CSMs, translating Flare's Dedicated engagement model into consistent, high-quality execution across the portfolio. This is a player-coach leadership role focused on delivery through others: coaching experienced CSMs, ensuring account plan quality and coverage, and coordinating the cross-functional motions (executive sponsorship, QBRs, expansion qualification) that strategic accounts require.
Your purpose and impact:
Your mission, should you choose to accept it, is to lead the Dedicated Customer Success initiative by coaching the team on strategic account management and cross-functional coordination to ensure client success and account growth..
You will:

• Coach and develop a team of senior CSMs on strategic account management, business-level problem solving, renewal risk navigation, and expansion qualification, including individual growth plans.

• Translate the Dedicated engagement model and annual CS strategy into actionable team plans, account coverage, and operating cadence.

• Ensure delivery quality and accountability across the portfolio: success plans in place, EBR quality and cadence, and executive alignment on strategic accounts.

• Align closely with Sales on executive sponsorship, EBR participation, and renewal coordination; partner with CS Operations on health signal accuracy and account-level insights for high-touch accounts.

You will be accountable for:

• Team-level execution against Dedicated tier targets: GRR, Expansion, and NPS.

• Individual performance and growth: ongoing coaching, performance reviews, promotion readiness cases, and development of each CSM against role and behavior expectations.

• Operational coordination: expansion identification, qualification, and execution within the Dedicated book.

You’ll be a perfect fit if you possess:

• 10-12 years of experience in a Customer Success, Account Management, or customer-facing B2B SaaS role, ideally in cybersecurity or an adjacent technical domain.

• Deep understanding of enterprise customer success delivery: strategic account planning, executive engagement, QBRs/EBRs, and renewal management. Working fluency in CS tooling and signal-driven account management (health scores, adoption data, forecasting); HubSpot, ChurnZero, and Pendo experience preferred.

• Foundational and growing knowledge of the threat exposure management domain, with the drive to build security fluency in the team.

• Demonstrated ability to lead strategic account planning and deliver measurable customer outcomes.

• Skills in influencing senior stakeholders and navigating complex organizations.

• Excellent communication, presentation, and interpersonal skills with a track record of building trust at executive levels.

• Highly organized, adaptable, and able to balance multiple priorities in a fast-paced environment.

• Bilingual English and French is a strong asset.

As a leader, you are:

• Customer obsessed: you keep the team anchored to customer outcomes, not activity metrics.

• Focused on ownership and results: you set clear goals, remove blockers, and model accountability.

• Candid and transparent: you give direct, caring feedback and create the psychological safety team members need to challenge and be challenged.

• Humble: you share credit, seek feedback, and welcome challenges to your thinking, which is essential when coaching CSMs who are experts in their accounts.

• Hire and grow the best: you develop talent deliberately and contribute to team structure and succession conversations.

What it’s like to be part of Flare:

• You will find a people-first company where work-life balance is valued. You’ll receive:

• Competitive salary

• Bonus structure / uncapped sales commissions

• Stock options

• Health coverage/insurance

• Flexible, work from anywhere

• Unlimited vacation

• Fun company events; “Flamping”, curling, rock climbing and many others

• You will join a high-growth, innovative start up where you’ll see your impact immediately and be empowered to take on challenges for your personal and professional growth.

• You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
This role is primarily remote first with a preference to candidates based in North America.
Flare est une entreprise SaaS en forte croissance que service spécialisée en cybersécurité, dont la mission est de permettre aux organisations de prendre le contrôle…