Manager, Community Engagement

About this role

THE ROLE:
We Are Social is looking for a Manager, Community Engagement to join our growing team! You are proactive, socially-savvy, and detail oriented. You should be able to react quickly in a fast paced environment, taking ownership of delivering our best work. You should be truly passionate about social media, know what trends are shaping it, what best practices look like and how brands and fans are changing the landscape.

WE ARE
A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU’LL LOVE IT HERE
We like to laugh, we live for celeb gossip and we’re great on AUX
Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
From carbon offsets to community kitchens, we’re passionate about making a difference
Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE
A person who thrives in a fast-paced environment, responding quickly and proactively
Not interested in just following trends – you want to create them
A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro

What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.

WHAT YOU’LL DO:
Own and manage social content calendars and post approved content in a timely manner
Engage with communities via comments leveraging the established tone and personality of each brand
Identify opportunities for brands to participate in trends, moments, and conversations
Help inform reporting and performance insights utilizing automated and native platform tools
Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
Ability to "flex" between different brand personas and complex TOV guidelines
Manage the content calendar and ensure timely publication across multiple social media platforms
Perform quality checks on content, including copy, visuals, hashtags, and metadata
Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

REQUIREMENTS:
1+ year experience managing social communities for professional brands or agencies.
Bachelor's degree in Communications, Marketing, or a related field
Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
Serial social media user who can show a deep understanding of key platforms
Exceptional written communication skills with a portfolio/samples of social copy
Strong organizational and communication skills
A "solutions-oriented" approach to problem-solving under tight deadlines

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

Let’s do cool stuff together. Apply now!

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf