Manager, Clients, GCS

About this role

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

3401 - Manager, Clients, GCS

Role Summary and Impact

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Client Manager at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Regional Client Manager. This is a full-time position based in London. The Role will report to the Regional Client Director, and will manage a junior account management exec. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.

XCM is Amazon’s Cross-Channel Marketing division, delivering all communications for Amazon.com, including large tentpole campaigns such as Black Friday and Prime Day. OpenDoor is XCM’s media partner everywhere in the world except North America and Latin America. XCM is the largest business division within Amazon and Europe is the largest region supported by the WPP team, therefore the Regional XCM Client manager in Europe plays a pivotal role within the OpenDoor organization.

RESPONSIBILITIES

• Manage day-to-day client requests, projects and workstreams, ensuring all deliverables are completed to a high standard, on time and in line with agreed processes.

• Serve as a primary point of contact for client and internal stakeholders, coordinating activity across the Discover, Plan, Activate and Measure (DPAM) workflow to ensure seamless delivery and clear accountability.

• Be available and build trusted relationships with hub planning teams, local markets and specialist partners, facilitating regular communication, governance and knowledge-sharing to ensure alignment, promote best practice and drive consistent execution across stakeholders.

• Manage regional governance and knowledge-sharing initiatives, facilitating network forums and market communications to promote best practice, drive consistency and share key developments and innovations across the region.

• Develop a strong understanding of the capabilities and roles of specialist teams across OpenDoor and WPP, knowing when to engage expertise across media, analytics, strategy, production, commerce and finance to deliver integrated solutions and add value to client work.

• Oversee the end-to-end delivery of regional and multi-market campaigns, including briefing, stakeholder management, compliance, commercial requirements, budget tracking, reporting, reconciliation and post-campaign analysis.

• Support and drive the development of high-quality client-facing materials, including presentations, narratives, POVs, reporting and recommendations that provide clear insights and actionable outcomes.

• Drive operational excellence through effective management of financial processes, including purchase orders, budget tracking, reconciliation and adherence to internal governance requirements, including Budget Tracker processes.

• Champion innovation through the application of data, technology, automation and AI-enabled tools, including WPP Open, to improve campaign effectiveness, operational efficiency and client outcomes.

• Support the delivery of regional reporting and campaign analysis, providing insights and…