Manager, Client Partnership - Media - Remote US

About this role

<p><strong>WHY DEPT®?</strong></p> <p>We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.</p> <p>We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.</p> <p>At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.</p> <p><span style="text-decoration: underline;"><strong>THE ROLE:</strong></span></p> <p>We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.</p> <p>**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.</p> <p class="font-claude-response-body break-words whitespace-normal"><span style="text-decoration: underline;"><strong>WHAT YOU'LL DO:</strong></span></p> <p class="font-claude-response-body break-words whitespace-normal"><strong>CLIENT MANAGEMENT</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support senior clients in developing annual media strategies</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Help ensure client satisfaction by regularly communicating with key decision-makers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support client retention and growth efforts</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support new business pitches and proposals alongside leadership and growth team</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>BUSINESS KNOWLEDGE AND COMPLIANCE</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in forecasting, reconciling, and monitoring client media revenue and profitability</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Help estimate, manage, monitor, and reconcile client out-of-pocket media funds</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in productizing our media services within a proposal and SOW</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support contract negotiations and help oversee implementation of commercial agreements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>TEAM PARTICIPATION & STRATEGIC LEADERSHIP</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Work with media teams to help drive strategies and work that moves clients' business forward</li> <li class="font-claude-response-body whitespace-normal…