Manager, Client Data Management

About this role

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview
The Manager, Client Data Management leads a team responsible for generating, managing, and delivering clinical trial data for Adaptive's Biopharma customers. This role ensures the accurate, timely, and compliant delivery of study data and supports customer-specific data requirements across Adaptive's MRD portfolio.
The Manager serves as a key partner to internal stakeholders and external customers, overseeing data transfer agreement (DTA) implementation, data quality, reporting processes, and data management workflows. This role also drives operational excellence through process improvement, automation, analytics, and development of scalable solutions that support business growth and customer satisfaction.
Leaders at Adaptive demonstrate behaviors consistent with Adaptive’s Core Values and Leadership Principles. Critical functions of your role include helping establish individual team member goals, aligning those individual goals with broader team objectives, and ensuring those objectives drive the achievement of company goals. Providing thoughtful coaching and consistent feedback to your team members will drive performance excellence and accountability, as well as support your team members’ growth and development. Leaders at Adaptive create an environment of belonging, respect, and open and honest communication every day.
Key Responsibilities and Essential Functions
Data Delivery & Client Support

• Oversee the generation, review, and delivery of high-quality clinical trial data and reports in accordance with customer specifications and established timelines.

• Lead the negotiation, implementation, and maintenance of DTAs for assigned customers and studies.

• Serve as a primary escalation point for complex data inquiries, reconciliation activities, and customer-specific reporting requirements.

Build and maintain strong relationships with customers and cross-functional partners to support successful study execution and customer satisfaction.

• Serve as a subject matter expert in client data architecture and lifecycle management needs

• Identify and implement solutions that improve consistency, scalability, and efficiency of data delivery processes.

Data Systems & Operational Management

• Oversee the development, validation, and maintenance of tools, scripts, and automated processes used to generate customer deliverables.

• Ensure appropriate documentation, version control, and compliance practices are maintained across data management systems and processes by maintaining version control and updating standard operating procedures (SOPs) for data/sample management and monitor compliance with data security protocols.

• Monitor team processes, drive continuous improvements through data-driven insights, and develop solutions to support customer-specific data requirements.

People Leadership

• Establish team priorities, performance expectations, and development plans aligned with departmental objectives.

• Develop team capabilities through coaching, training, and ongoing performance management.

• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

• Drive team performance against operational goals.

All other duties as assigned
Position Requirements (Education, Experience, Other)
Required Education & Experience

• Bachelors + 8 years of related experience, or

• Masters + 6 years of related experience

• Experience supporting clinical trial data management, data reporting, or related functions within a regulated environment.

Required Competencies

• Proficiency in database software and the ability to write queries using languages like SQL.

• Experience with various data tools and programming languages such as Java, Python, or R as well as software tools (such as excel, bash and git).

• Some previous supervisory experience required. Ability to effectively lead, develop, and motivate others by setting clear expectations, providing regular feedback, coaching for performance and growth, and fostering an inclusive, accountable team environment.

Preferred

• Knowledge of molecular biology, biostatistics, or related scientific disciplines.

• Experience in biopharma, diagnostics, genomics, or clinical research organizations.

Working Conditions
Standard office or remote working environment. Limited travel may be required.
Compensation
Salary Range: $126,100 - $189,100
Possible “other compensation” elements to include:

• equity grant

• bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.

Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total…