Manager, Applied AI Engineering

About this role

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h2>About the role</h2> <p>As a Manager of Applied AI Engineers at Anthropic, you will lead a team of deeply technical engineers who serve as trusted technical advisors to our Enterprise Tech customers — tech-forward companies, including those in verticals such as fintech and cybersecurity, that are adopting the Claude API into the core of their products. Your team works hands-on with customer product and engineering teams as they ship new products powered by Claude: advising on architecture decisions, developing evaluation frameworks, and guiding customers through the most cutting-edge implementation patterns for LLMs.</p> <p> </p> <p>You will hire, coach, and grow this team while staying close enough to the technology to set a high bar for engineering judgment. Working closely with our Sales, Product, and Engineering teams, you'll guide your team's portfolio of customers from technical discovery through successful deployment, turn one-off wins into repeatable playbooks and reference architectures, and channel field insight back into Anthropic's product roadmap — all while maintaining our high standards for safety and reliability. This is a fast-moving space at the frontier of what's possible with LLMs, and you'll help define how we scale technical impact across the segment.</p> <h2>Responsibilities</h2> <ul> <li>Build, coach, and grow a team of Applied AI Engineers serving Enterprise Tech customers — hiring strong technical builders, developing them through structured feedback and clear competency expectations, and creating scalable onboarding for a customer-facing technical role.</li> <li>Set collaborative performance goals aligned with the segment's sales and consumption objectives, and establish the metrics, reporting cadence, and dashboards that keep cross-functional stakeholders informed on team health and impact.</li> <li>Serve as a senior technical advisor to strategic customers as they deploy new products and workflows on Claude — guiding architecture design, evaluation strategy, and the most advanced prompting, agentic, and implementation patterns from discovery through deployment.</li> <li>Partner with account executives and solutions architects to translate customer business requirements into technical solutions, sequencing technical work to maximize value and orchestrating across teams to drive customer success.</li> <li>Identify the design patterns, pilots, prototypes, and evaluation suites that recur across engagements, and scale them from individual accounts into segment-wide assets your team can reuse.</li> <li>Collaborate with Product and Engineering teams to surface field signal, advocate for high-impact product changes, and help shape the roadmap based on what enterprise builders need.</li> <li>Champion the creation of scalable public and internal assets documenting the latest LLM prompting, evaluation, agentic, and architecture techniques; contribute thought leadership through talks, blog posts, and white papers.</li> <li>Maintain strong, current knowledge of LLM capabilities, implementation patterns, and the AI product development stack, and translate it into practical guidance for your team and customers.</li> <li>Travel occasionally to customer sites for workshops, implementation support, and relationship building, and represent Anthropic at conferences and speaking engagements.</li> </ul> <h2>You may be a good fit if you have</h2> <ul> <li>7+ years of experience in technical roles such as Forward Deployed Engineer, Software Engineer, Solutions/Sales Engineer, or Technical Product Manager, including experience leading and developing technical teams. Former technical founders are also encouraged to apply.</li> <li>Demonstrated success hiring, coaching, and scaling customer-facing technical teams, ideally in a fast-moving or hypergrowth environment.</li> <li>Production experience with LLMs, including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and deployment at scale — with the technical depth to set engineering standards and review your team's work credibly.</li> <li>Strong programming skills with proficiency in Python or TypeScript and experience building production applications.</li> <li>A track record engaging senior technical stakeholders — founders, CTOs, and engineering leaders — and influencing technical architecture and product strategy.</li> <li>The ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems.</li> <li>A high-cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity.</li> <li>Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach.</li> <li>Passion for advancing safe, beneficial AI systems through creative technical applications.</li> </ul> <h2>Strong candidates may also have</h2> <ul> <li>Experience leading technical teams through periods of rapid scale, balancing immediate execution with durable, long-term architectural and platform…