Manager, Administrative Operations & Support Services

About this role

ABOUT US
SCH Services provides centralized enterprise support across the SCH Capital Holdings, Inc. family of brands (SullivanCotter, Clinician Nexus, C3 Nonprofit Consulting Group & Lotis Blue). Through integrated expertise in finance and accounting, human resources, information technology, legal and compliance, marketing, administrative operations, and learning and development, the organization enables each operating company to focus on delivering exceptional client value while maintaining strong governance, operational excellence, and scalability.
Committed to aligning enterprise workforce capabilities with long-term business strategy, SCH leverages data-driven insights, AI-enabled frameworks, and collaborative partnerships with executive leadership and HR to drive measurable improvements in workforce productivity, employee engagement, and organizational readiness across its business units.
This is a remote role; however, we only operate in the following states: AZ, FL, GA, IL, IN, MA, MI, MN, MO, NC, NJ, NY, OH, PA, TX and WI.
JOB SUMMARY
The Manager, Administrative Operations & Support Services leads a centralized, multi-disciplinary team within the organization's Administrative Operations Support Centers of Excellence (COE) framework. This role is accountable for delivering comprehensive administrative support to Shared Services functions and Professional Services consultants. The role is instrumental in facilitating efficient enterprise-wide administrative support coordination, maintaining seamless communication and operations, including support for senior executives with high-level administrative needs.
Given the organization's current size and growth trajectory, this is a true player/coach role. The Manager both leads the team and drives execution of high-priority initiatives, stepping in across service lines as needed. This individual combines strategic vision with a willingness to roll up their sleeves, setting the standard for the team through direct example.
Service areas under this role's stewardship span the full range of the firm's administrative support needs, including document production, research services, marketing support, executive calendaring, corporate travel, client contracting and Statement of Work (SOW) administration, and related administrative operations. This role reports to the Chief Human Resources Officer (CHRO) within SCH Shared Services – Administrative Operations.
PRIMARY ACCOUNTABILITIES
Team Leadership & COE Operations

• Recruit, onboard, develop, and manage a team of administrative operations professionals supporting the enterprise

• Partner with the Lead(s) to monitor service levels, timeliness, and team output quality, and collaborate on developing measures of success

• Establish COE operating standards, service-level agreements (SLAs), and quality benchmarks

• Conduct regular performance reviews, provide ongoing coaching, and build development plans aligned with individual career goals

• Personally execute high-priority or complex work across any service line, functioning as an individual contributor when volume, urgency, or quality demands it

• Champion a culture of continuous improvement, adaptability, and ownership at every level of the team

• Foster a culture of proactiveness, accountability, and responsiveness across the team

• Own the structure and ongoing development of COEs, including rosters, RACI matrices, and workstream coverage

• Serve as the escalation point for cross-COE resourcing and prioritization decisions

Cross-Functional Partnership

• Partner with consulting teams and enterprise leadership to align administrative support capacity with engagement needs

• Ensure the team partners proactively with enterprise leaders and associates to remove administrative burden from their workload, enabling them to focus on client delivery and engagement success.

• Collaborate with HR and operations leadership on staffing, policy, and organizational design matters affecting the operations support team

• Build and maintain relationships with internal stakeholders across the firm to facilitate effective communication and service delivery

• Represent the administrative workforce on firm-wide initiatives, committees, and cross-functional projects, ensuring the team's perspective and capacity are considered in decision-making

• Identify and recommend operational improvements, including process, technology, and staffing model enhancements that increase efficiency and service quality across the support function

• Uphold professional and technical standards in line with the firm's code of conduct, exercising discretion in handling confidential and sensitive information

Enterprise Contracting COE

• Oversee the Contracting COE to ensure every SOW is tracked through to signature and completion following negotiation by the consulting team

• Ensure new client and engagement setup is completed accurately across finance and operational systems to enable timely invoicing

• Partner with legal, finance, and business stakeholders to ensure contract compliance

• Oversee the Contracting COE to ensure processes are documented, standard templates and approval workflows are developed, and contract repository infrastructure is in place

• Identify and implement process improvements that create scalable, repeatable workflows across the contracting lifecycle

Document Production COE

• Oversee and contribute to the preparation, formatting, editing, and quality review of proposals, reports, presentations, contracts, and correspondence

• Ensure all deliverables adhere to firm branding, formatting, and style standards, maintaining a consistent and professional presentation across client-facing and internal documents

• Implement document management best practices, including version control, naming conventions, and template libraries

Research Services COE

• Manage a centralized research support function providing consultants and shared services…