Manager, Ad Ops, Global Client Solutions

About this role

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

3818 - Manager, Ad Ops, Global Client Solutions

Role Summary and Impact

Rolex and Tudor are prestigious global watch brands with distinct identities, shared values of quality and craftsmanship, and an uncompromising commitment to excellence. As WPP Media clients, they require highly coordinated, brand-safe and culturally relevant media delivery across international markets, supported by consistent global standards, strong local-market collaboration and meticulous attention to detail at every stage of campaign execution.

The account is organised around an integrated central client leadership team and specialist Ad Operations model. The central team, led by the Client Lead/Business Director is made up of a dedicated Ad Operations team - comprising an AdOps Director, x2 Managers and x2 Executives aligned to key regions - providing display campaign delivery, quality assurance and issue resolution.

The Ad Operations Manager leads the accurate, timely and compliant delivery of digital advertising campaigns for Rolex across global, regional and local markets. Working within the WPP Media global account team, the role connects media planning, activation, creative, analytics, technology partners and local agencies to ensure every campaign is executed to the exceptional standards expected of one of the world’s leading luxury brands.

Working alongside the other Ad Operations Manager they will directly manage and develop the AdOps Executives, setting clear priorities, allocating campaign workloads across regions and ensuring the team has the guidance, resources and support required to deliver consistently high-quality work. The role will provide day-to-day coaching, oversee quality and adherence to agreed processes, conduct regular performance and development conversations, and create an inclusive, accountable team culture. It will also act as the first point of escalation for delivery challenges, helping the Executives resolve issues efficiently while building their technical capability, confidence and ownership.

The Ad Operations Manager position is currently vacant because the existing postholder is transitioning to another role within WPP Media. The successful candidate will combine strong technical expertise with meticulous attention to detail, clear stakeholder communication and disciplined process management. They will protect brand integrity, strengthen operational consistency across markets and help create a seamless global campaign delivery model.

Key Responsibilities

Global Campaign Operations

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Lead Rolex and Tudor display campaigns from validated MediaTool order through closure, in line with agreed processes and SLAs.

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Oversee Production Plan and technical-specification QA, order triage, workloads and delivery schedules, escalating gaps or launch risks promptly.

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Ensure campaigns, placements, formats and flight dates are correctly set up in Innovid, with clear visibility of status, dependencies and approvals.

Operational Excellence

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Manage and coach the AdOps Executives, allocating work, monitoring capacity and maintaining quality against agreed workflows and SLAs.

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Manage late orders and out-of-scope requests, communicating delivery risks and escalating activity requiring revised timings or costs.

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Improve guidance, templates, QA controls and handoffs, and support process training across teams and markets.

Stakeholder and Partner Management

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Act as the senior operational contact for client teams, local agencies, WPP Production, publishers, technology partners and WPP Media teams.

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Coordinate closely with WPP Production on specifications, assets, campaign data and delivery timings, resolving issues that could affect launch.

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Manage publisher implementation, client approvals, status updates and escalations to support consistent delivery across markets.

Tracking, Taxonomy and Measurement

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Maintain accurate campaign naming, placement structures, IDs, landing pages and click-through URLs.

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Oversee Adobe CMPID generation, SAINT file uploads and the configuration and testing of tags, pixels and tracking solutions.

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Resolve data discrepancies with analytics and technology teams and maintain consistent, auditable campaign data.

Quality Assurance and Brand Stewardship

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Apply maker-checker QA across campaign setup, creative, tags, tracking, landing pages and publisher implementation.

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Review previews and publisher test links, coordinate client approval and ensure activity meets brand, privacy and platform requirements.

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Maintain complete records of approvals, checks, issue resolution, launch and closure.

Campaign Monitoring and Reporting

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Oversee trafficking, tag distribution and go-live confirmation across all sites and formats.

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Monitor live activity against the Media Plan, coordinate corrective action and keep stakeholders informed of delivery issues.

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Deliver campaign evidence, data and Closure Reports, including publisher confirmation that activity has been removed.

Skills and Experience

Essential

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Experience in digital ad operations, campaign management or media activation within an agency, publisher or advertiser environment.

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Strong working knowledge of Flashtalking/Innovid or comparable ad-serving technology.

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Practical understanding of digital tracking, tagging, campaign taxonomy,…