Manager, Account Management

About this role

<p><strong><span data-contrast="auto">Company Introduction </span></strong></p> <p>CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions.</p> <div class="ewa-rteLine">Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.</div> <div class="ewa-rteLine"> </div> <div class="ewa-rteLine">Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.</div> <p> </p> <p><strong><span data-contrast="auto">Role Overview</span></strong><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <div>AM team takes ownership of merchant growth and operational performance in Rocket Now’s Japan market.<br>In a rapidly scaling platform environment, the team partners closely with merchants to drive revenue growth, improve operational efficiency, and enhance service quality—accelerating Rocket Now’s expansion in the market.</div> <p> </p> <p><strong><span data-contrast="auto">What You Will Do</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <ul> <li>Build and manage relationships with merchants to drive business growth</li> <li>Analyze merchant performance data and develop tailored growth strategies</li> <li>Identify and resolve merchants' pain points through high-impact projects</li> <li>Build long-term relationships with merchants, ensuring high levels of merchants satisfaction</li> <li>Work closely with cross-functional teams to align business goals <span data-ccp-props="{"134233279":true,"134245417":false}"> <br></span></li> <li><span data-ccp-props="{"134233279":true,"134245417":false}">Short-term business trips to other regions</span></li> </ul> <p> </p> <p><strong><span data-contrast="auto">Basic Qualifications</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <ul> <li>7+ years of sales, business development, or account management experience</li> <li>2+ years of people management experience</li> <li>Proven track record of exceeding sales or growth targets</li> <li>Strong communication and presentation skills in Japanese</li> <li>Data-driven mindset with strong analytical skills</li> <li>Comfortable working in a fast-paced, ambiguous environment</li> </ul> <p><span data-contrast="auto"> </span><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><strong><span data-contrast="auto">Preferred Qualifications</span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <ul> <li>Fluent level English</li> <li>Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool</li> </ul> <p> </p> <p><strong><span data-contrast="auto">Recruitment Process and Others </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <p><strong><span data-contrast="auto">Recruitment Process </span></strong><span data-ccp-props="{"134233279":true,"134245417":false}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"…