Managed Services Engineer - Network

About this role

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary
We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess deep technical expertise in designing, implementing, and managing complex network infrastructures with a particular focus on Palo Alto firewalls (including VM Series in Azure), Juniper Mist switches and wireless solutions, and Fortinet security appliances, hybrid connectivity (ExpressRoute/MegaPort), network security, and proactive infrastructure monitoring with LogicMonitor.Role Description
Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity.

Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies.

Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices.

Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning.

Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects.

Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms.

Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption.

Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms.

Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning.

Maintain network documentation, including topologies, configurations, and change logs.

Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions.

Participate in the on‑call rotation and provide escalation support for critical network incidents.

Remain current on industry trends and best practices, recommending improvements as appropriate.

Technical Focus – Network
Enterprise networking design and support (routing, switching, wireless)

Firewall configuration and troubleshooting (policy, NAT, IPS/IDS)

Secure network segmentation and remote access solutions

Network monitoring, diagnostics, and disciplined change control

Automation and standardization of network changes where applicable

Behaviors and Competencies
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment

Expert‑level hands‑on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms

Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer)

Proficiency with Juniper Mist wireless solutions, including implementation and management of AI‑driven wireless networks

Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort

Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation

Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls

Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard

Excellent troubleshooting, analytical, and problem‑solving…