Loan Servicing Support Specialist

About this role

The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.
Key Responsibilities

• Manage the loan boarding process to subservices, ensuring accuracy and efficiency.

• Wire escrow funds as required and manage fund disbursements.

• Deliver and maintain servicing images and documents.

• Manage, track, and resolve missing documents and conditions.

• Audit and reconcile daily subservicing reports to verify accurate boarding data.

• Conduct weekly operational calls with subservices to ensure alignment and address issues.

• Regularly audit daily and monthly subservicing reports.

• Generate and provide detailed reports to management for early delinquency audits.

• Monitor alerts on loan payoffs to manage timely responses.

• Conduct comprehensive monthly, quarterly, and annual audits.

• Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Skills, Knowledge and Expertise

• Proven experience in mortgage lending and loan servicing.

• Strong understanding of loan servicing workflows, including subservicing.

• Excellent analytical and problem-solving skills.

• Ability to manage multiple tasks and meet deadlines.

• Strong communication and coordination skills.

• Knowledge of regulatory standards in loan servicing.

• Experience with Encompass loan origination software.

• Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Benefits

• Above market salary

• HMO on Day 1 for principal and two dependents

• Government-mandated benefits

• Performance-based Incentives

• Quarterly Company Events

• In-depth training for career growth

• Great Company Culture and HR experience

• 1,000 PHP De Minimis

• Equipment and software provided

Originally posted on Himalayas