Loan Processor / Client Support (Australian Mortgage)

About this role

Position: Loan Processor / Client Support
Salary: ₱65,000 - 80,000 per month
Working Hours & Conditions: Aligned with AU hours; full-time - remote

OVERVIEW:

We are seeking an experienced Loan Processor / Client Support Specialist to join a growing Australian mortgage business. This is a dedicated full-time position supporting mortgage applications from initial submission through to settlement.

The successful candidate will play a critical role in managing loan files, collecting documentation, preparing submissions, maintaining application progress, and supporting client communications throughout the lending process.

This role is ideal for someone with proven Australian mortgage processing experience who can work independently, manage multiple applications simultaneously, and proactively keep
deals moving forward.

RESPONSIBILITIES:
Manage loan applications from enquiry through to settlement
Collect and follow up on outstanding client documents and supporting information
Prepare and manage loan submissions using Finsure CRM
Process applications with lenders and mortgage managers, including manual lodgement processes where required
Maintain accurate file notes, application records, and workflow tracking
Liaise with clients, lenders, solicitors, and third parties via phone and email
Coordinate closely with brokers to ensure applications progress efficiently
Monitor application milestones and proactively follow up outstanding requirements
Ensure all documentation meets lender, aggregator, and compliance requirements
Maintain high levels of accuracy and attention to detail across all files
Requirements
QUALIFICATIONS:
Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration
Strong end-to-end loan processing experience (not solely general administration)
Previous experience using Finsure CRM
Solid understanding of Australian home loan products, lending processes, and documentation requirements
Experience managing multiple loan applications concurrently
Familiarity with Australian mortgage compliance standards and lender requirements
Comfortable working with both CRM-based and manual lender submission processes

PREFERRED EXPERIENCE (NOT REQUIRED):
Experience supporting brokers within Australian aggregator environments
Exposure to commercial lending and asset finance/car loans
Experience with non-standard lenders and manual application processes
Client-facing phone support experience
Knowledge of lender servicing calculators and policy assessment processes

SKILLS & ATTRIBUTES:
Exceptional attention to detail
Strong organisational and time-management skills
Ability to confidently follow up clients and stakeholders for missing information
Excellent written and verbal English communication skills
Proactive approach to problem-solving and file management
Ability to work independently with minimal supervision
Professional, reliable, and responsive during Australian business hours
Strong customer service mindset and commitment to delivering a positive client experience