Litigation & Compliance Counsel

About this role

Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: Remote - US
As Litigation and Compliance Counsel, you will play a key role in overseeing Genesys’ worldwide litigation docket and strengthening the company’s global compliance program. You will work closely with a broad range of business teams, including finance, human resources, IT, product, and operations, to help resolve legal and regulatory issues that enable the business to scale and grow.
This role requires a proactive and engaged approach, with the ability to work cross-functionally both internally and externally. You will provide strategic legal guidance across pre-litigation disputes and adversarial matters, while also supporting day-to-day legal risk assessment and compliance initiatives. You will operate in a fast-moving, technology-driven environment where practical, business-focused solutions are essential.
At Genesys, we build technology that enables organizations to deliver more empathetic and personalized customer experiences. In this role, you will help ensure that innovation is supported by strong legal and compliance foundations.
Key Responsibilities:
Own the end-to-end management of global litigation matters, driving strategy, execution, and resolution across jurisdictions

Lead outside counsel relationships, ensuring alignment on case strategy, performance, and cost efficiency

Drive internal investigations by gathering evidence, interviewing stakeholders, and shaping defensible legal positions

Influence pre-litigation strategy to reduce risk exposure and improve resolution outcomes

Partner cross-functionally with business leaders to provide actionable legal guidance on disputes and regulatory matters

Strengthen and scale compliance programs, including policies, procedures, and governance frameworks

Monitor global regulatory trends and translate insights into proactive risk mitigation strategies

Enable the business to scale by aligning legal risk management with operational and product innovation goals

Required Qualifications:
Juris Doctor from an accredited law school and active bar membership in good standing in a US state or territory

Minimum of 8 years of legal experience across a combination of private practice and in-house environments

Substantial litigation experience within a government agency, leading law firm, or major technology organization

Strong ability to collaborate across functions including finance, HR, privacy, IT, sales, and product teams

Demonstrated expertise in regulatory compliance, privacy, and technology-related legal matters

Proven ability to navigate complex legal and regulatory environments with sound judgment

Experience managing multiple high-priority matters in a fast-paced environment with minimal supervision

Strong track record of building trusted relationships with internal stakeholders and external partners

Preferred Qualifications:
Experience supporting international business operations and cross-border legal matters

Deep understanding of legal and regulatory frameworks within the technology industry

Demonstrated ability to operationalize compliance programs at scale

Strong business acumen with the ability to translate legal complexity into practical guidance

Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$163,400.00 - $287,400.00Benefits:
Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role…