Legal Content Technician

About this role

Legal Content Technician

Location: Canada or United States—Remote (Toronto preferred)

A note on length — this posting is intentionally longer than most. That is deliberate. It gives you a realistic preview of the role and clear guidance on how to present your application, so we suggest reading it in full.

About SOVRA

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.

What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact on the market.

At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We're a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Learn more at sovra.com http://sovra.com.

About the job

SOVRA is looking for a Legal Content Technician to support the expansion of the Edilex product outside Quebec as new customers begin using the product. This new role combines customer implementation work with ongoing legal content and product maintenance.

Your work will span legal content creation (templates) for customers to use within the product, as well as turning customer requirements into custom legal documents.

The work sits between legal content, technology, implementation, and customer service. It requires a practical understanding of business contracts, careful attention to detail, confidence with technology, and the ability to work through the unknowns that come with taking an established product into a new market.

What will your main responsibilities look like?

Customer Implementation

- You manage implementation work with a small portfolio of customers, coordinating timelines, deliverables, and follow-through from setup through completion.

- You configure Edilex technology for customers as they onboard, translating agreed requirements into a usable setup.

- You build custom legal templates for individual customers during implementation and help ensure those templates are ready for practical use.

Legal Content & Template Development

- You draft, model, review, and update business contracts and other legal documents for use within SOVRA software and products.

- You create reusable legal templates for the broader customer base and maintain existing content as product needs evolve.

Product Quality & Maintenance

- You perform quality checks on software, legal content, and related services to identify issues before they affect customer use.

- You maintain legal content within the product and support updates required as the customer base and market expand.

Legal & Customer Partnership

- You work with lawyers and other team members on related legal-content work, bringing questions forward when legal interpretation requires additional guidance.

- You build customer-service capability within the role by identifying ways to improve implementation support and the ongoing customer experience.

What will you bring to this role?

- Relevant education or equivalent experience — you have a college diploma in a relevant field or equivalent practical experience.

- Legal or administrative track record — you have at least two years of experience as a legal assistant, legal technician, legal secretary, legal content editor, administrative technician, or in a related field.

- Business contract understanding — you have a general understanding of legal contracts and can work carefully with business contract content.

- Technology proficiency — you are proficient with Microsoft Office applications and comfortable learning technology used to create and maintain legal content.

- English and French working ability — you communicate primarily in English and have a good working understanding of French for collaboration and source material.

- Independent implementation ownership — you can manage timelines, project work, and deliverables independently while maintaining accuracy and follow-through.

- Authorization to work in the US or Canada — we are not able to sponsor work visas or transfers at this time.

You should apply if

- You enjoy turning detailed legal content into structured, usable materials that customers can work with confidently.

- You want a role that combines independent implementation ownership with close collaboration across legal, product, and customer work.

- You are interested in helping an established legal technology product reach customers in a new market and improving the experience as the program grows.

What we look for in applications

We review every application individually and assess it on its own merits rather than screening for keywords. The most useful applications show what you prepared, reviewed, configured, or implemented, who used the work, and the outcome, with numbers wherever you have them. If you name Microsoft Office or another technology, briefly explain what you used it to do, because a tool list alone says little about your contribution. Specific detail about your own work tells us more than a general summary of responsibilities.

What does success look like?

- By 3 months: You have developed a deep working understanding of the Edilex software and how legal content is configured within it.

- By 6 months: You implement customers alongside the team, managing meaningful parts…