Lease Up and Administrative Specialist

About this role

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.
We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.
JOB OBJECTIVE:
Under general supervision, the Lease Up and Administrative Specialist is a floating position that manages the lease up process for new construction and renovations at BHP and supports the property management department by providing high quality customer service to our clients and staff. Functions include interest list and/or waitlist management, coordination with other Leasing Specialists for the marketing, eligibility determinations, showing apartments, completing file documentation, compliance and reporting, responding to calls and emails, filling in for property manager as needed and other related property management duties as required.
HIRING RANGE: $24-$28/hour  ($49,920-$58,240) DOQ
Applications will be accepted through August 12th, 2026.
WHAT IT'S LIKE TO WORK WITH US:
If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP.  We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:
Medical, dental, vision health plans
Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
Paid life insurance
Employee wellness program
Long term disability
13 paid holidays per year plus vacation and sick leave
Five Fridays off during the summer
Excellent work-life programs, such as flexible schedules, training opportunities, and more
MINIMUM REQUIREMENTS:
High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record.
DESIRED QUALIFICATIONS:
Experience with housing software, particularly Yardi.  Some knowledge or experience with electronic filing systems. Customer Service experience. Bilingual Spanish/English.
DUTIES AND RESPONSIBILITIES:
1.       Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures. This includes the following:
Respond to inquiries from potential residents in a timely, professional and engaging manner via telephone and walk-ins
Schedule appointments for apartment tours
Drive the leasing process to exceed monthly leasing goals
Track and enter all traffic into Yardi
Track unit availability and unit assignment for each applicant
Process and maintain waitlists and interest
Process applications for housing
Conduct landlord references
Conduct background checks
Check files for eligibility criteria
Scan all documentation into File Vision upon receiving and recycle immediately
Show available units
Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition.
2.       Assist with the processing of all paperwork and mailings related to leasing and, recertifications and other property management duties. This includes the following:
Process applications and recertifications, send any required notification to applicants and/or residents
Communicate with applicants/residents about status of their application/recertification process
Mail, fax, or email documents and track return of documents
Review forms for accuracy and completeness. Research and obtain missing information as needed
Organize paperwork and assist as requested
Track traffic, enter data into Yardi software system
Maintain organized ETR (Electronic Tenant Record)
3.  Assist property managers by:
Holding office hours as needed
Providing customer service in person, by phone, by email, or as applicable
Returning calls and emails as needed
Posting notices at sites
Transporting payments to BHP
File Vision scanning and accuracy
4.  Assist property managers with applicant/resident issues, including:
Monitor rent and security deposit collection at move in
Complete move in process with applicant/resident, including unit check in form at move in
Assist with applicant/resident issues, requests and communications
Working knowledge of reasonable accommodation situations under Section 504
5. Assist with all other paperwork issues, including filing and reporting requirements for the funders and program administrators.
6. Performs other administrative related duties as required by management to meet the needs of the department and BHP.
7. Collaborate with the Director of Property Management, Property Manager and Regional Property Manager on assigned tasks and special projects.
8. Train and mentor other staff members as needed, ensuring they understand their roles and responsibilities.
9. Regular, predictable attendance is an essential function of this position.
10. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
Generally, duties and responsibilities are listed from…