Lead Technical Service Center & Operations (m/f/d)

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About the Role As Lead Technical Service Center & Operations, you will build the central technical service function from the ground up. You will establish the operating rhythm from intake and triage through remote diagnosis, escalation, resolution, customer communication and recurring-case analysis. You will create the service-operations system that turns individual incidents into reliable fleet insight and coordinated action. What You'll Build A single technical feedback and incident channel: …