Lead Store Associate

About this role

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif;">At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our <em>Rooted in Good</em> initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.</span></p></div><p><span style="font-size: 10pt;"><strong>Lead Store Associate </strong> </span></p> <p><span style="font-size: 10pt;"><strong>Type of Work: </strong>Full-Time  </span><br><span style="font-size: 10pt;"><strong>Shift Availability: </strong><em>The candidate must have open availability on weekdays, evenings, weekends, and holidays.</em></span><br><span style="font-size: 10pt;"><strong>Starting Hourly Pay Rate: </strong>$18.50/hr. + tips</span><br><span style="font-size: 10pt;"><strong>Location:</strong> </span>1517 N. George Street, Unit 2, York, PA 17804</p> <p><span style="font-size: 10pt;"><span data-teams="true"> </span></span><strong>About the Role: </strong></p> <p>As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. </p> <p><strong>What You’ll Do:</strong></p> <p><strong>Customer Experience & People</strong></p> <ul> <li> <p>Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.</p> </li> <li> <p>Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.</p> </li> <li> <p>Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.</p> </li> <li> <p>Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.</p> </li> <li> <p>Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.</p> </li> <li> <p>Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.</p> </li> </ul> <p><strong>Operational Excellence & Processes</strong></p> <ul> <li> <p>Execute opening and closing duties, including daily huddles and cash reconciliation.</p> </li> <li> <p>Verify customer IDs and maintain accurate POS profiles.</p> </li> <li> <p>Ensure inventory integrity through precise transaction processing and order fulfillment.</p> </li> <li> <p>Lead inventory counts and participate in overnight audits.</p> </li> <li> <p>Maintain a clean, organized, and guest-ready store environment.</p> </li> <li> <p>Uphold compliance with SOPs, safety protocols, and state regulations.</p> </li> </ul> <p><strong>Sales & Performance</strong></p> <ul> <li> <p>Achieve daily KPI goals through consultative selling and upselling strategies.</p> </li> <li> <p>Reinforce customer purchase decisions and highlight complementary products.</p> </li> <li> <p>Stay informed on promotions and product updates to deliver a seamless shopping experience.</p> </li> </ul> <p><strong>Leadership & Team Development</strong></p> <ul> <li> <p>Guide and support store associates in daily operations.</p> </li> <li> <p>Lead by example in customer service and operational excellence.</p> </li> <li> <p>Train new hires and conduct ongoing training sessions.</p> </li> <li> <p>Provide real-time coaching and feedback to drive team performance.</p> </li> <li> <p>Delegate tasks effectively and act as the go-to leader in the absence of store management.</p> </li> <li> <p>Support conflict resolution and promote a positive workplace culture.</p> </li> <li> <p>Adapt quickly in a fast-paced environment and take on additional duties as needed.</p> </li> </ul> <p><strong>What You’ll Bring:</strong></p> <ul> <li> <p>Must be 21 years of age or older.</p> </li> <li> <p>High School Diploma or General Educational Development (GED)…