Lead Program Manager

About this role

Job Title:
Lead Program ManagerJob Description
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a Lead Program Manager, you will lead strategic planning, execution, governance, and continuous improvement of large-scale automotive programs supporting OEMs, dealer networks, training consulting leads, and automotive retail initiatives. In this role, you will serve as the primary leader coordinating cross-functional teams across strategy, IT, analytics and reporting, client services, technology, creative services, and operations to deliver measurable business outcomes.What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
Some key responsibilities include but are not limited to:

• Lead end-to-end delivery of large, multi-million-dollar automotive programs across OEM, dealer network, and consultants

• Manage dependencies across multiple workstreams, vendors, platforms, and stakeholders to keep programs moving forward.

• Serve as the primary program lead for OEM and dealer-facing stakeholders, building trusted relationships with executive sponsors and key decision-makers.

• Excel skills (Advanced Excel skills including complex data manipulation) and understanding of sales trends and objectives

• Ability to understand multiple workstreams regarding reporting information that may contain multiple excel files from OEM and support client with long term plan to automate

• Ability to work with several different client business owners with different requirements which relate to the overall business objectives as a whole

• Evaluate new technologies, AI capabilities, and automation opportunities that align with business objectives

• Drive operational excellence through standardized processes, governance discipline, and continuous improvement initiatives.

• Work alongside other Program Managers and help coordinate deliverables and objectives with Operations teams, Data Analysts, Creative Teams, Technology Teams, Operations Leaders, and Vendor Partners.

• Define priorities and foster a culture of accountability, collaboration, and high performance

• Collaboration with existing Program Managers well versed in the day to day requirements of the program

• Identify risks impacting profitability, delivery commitments, capacity planning, and staffing strategies.

• Develop and maintain program roadmaps, timelines, risk registers, governance frameworks, and delivery plans.

• Establish program KPIs, business outcome measures, and performance reporting aligned with client objectives.

• Facilitate quarterly business reviews, executive briefings, and strategic planning sessions.

• Translate client business objectives into actionable marketing, technology, analytics, and operational initiatives.

• Ensure alignment between OEM brand standards and retailer marketing execution.

• Manage program budgets, forecasts, resource plans, and financial performance against contractual and operational targets

• Drive innovation through personalization, segmentation, and data-driven marketing approaches.

• Develop executive dashboards and reporting that provide visibility into program health and business impact.

Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have deep automotive industry knowledge, including experience supporting OEMs, dealer networks, or automotive retail initiatives.

• Bring strong program management expertise with the ability to lead complex, large-scale marketing programs from strategy through execution.

• Strong excel skills and understanding of Power BI Platform and sales reporting

• Can build trusted relationships with executive stakeholders, client partners, dealer-facing teams, vendors, and cross-functional delivery teams.

• Are skilled at translating business objectives into clear roadmaps, workstreams, deliverables, KPIs, and measurable outcomes.

• Have experience leading teams across marketing strategy, analytics, client services, technology, creative services, operations, and vendor partners.

• Use data to assess program performance, results, risks, and opportunities.

• Are comfortable managing budgets, forecasts, resource plans, risks, dependencies, and delivery commitments.

• Communicate clearly and confidently in internal and client facing meetings.

• Thrive in a fast-paced environment where collaboration, accountability, and continuous improvement matter.

It will be a plus if you:

• Have experience with Salesforce, Automotive Cloud, Dealer Management Systems, Customer Data Platforms, or marketing automation technologies.

• Have experience using AI or automation tools to improve productivity

• Have experience developing executive dashboards, governance frameworks, risk registers, and performance reporting.

What's in it for you
We challenge conventions to deliver outcomes unimagined by…