Lead Product Manager- Consent & Preference MGMT Platform

About this role

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Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Centerwell. This role partners closely with various parts of the organization to operationalize the platform vision, deliver prioritized capabilities, and ensure successful integration and usage across digital, marketing, service, and partner ecosystems.

The Lead Product Manager owns the day-to-day product lifecycle for key platform capabilities—including backlog management, requirements definition, delivery coordination, feature and story development, and performance optimization—while serving as a primary point of contact for delivery teams and business partners. This role is critical to ensuring consent and preference decisions are captured accurately, enforced consistently, and activated compliantly across all customer touchpoints.Key Responsibilities:
Product Strategy & Vision

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap.

• Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria.

• Partner closely with our Centerwell team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality.

• Balance near-term business needs with long-term platform scalability, maintainability, and compliance.

Platform Development & Integration

• Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.

• Drive platform integration with Centerwell.

• Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance.

• Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.

• Identify dependencies, risks, and tradeoffs, escalating decisions as needed.

Cross-Functional Collaboration

• Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.

• Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership.

• Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data.

• Serve as a day-to-day product escalation point for delivery teams and business stakeholders.

Customer-Centric Design

• Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations.

• Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls.

• Incorporate customer, compliance, and operational feedback into product iteration and refinement.

Measurement & Optimization

• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.

• Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk.

• Monitor platform performance and integration health, driving corrective actions and enhancements as needed.

Use your skills to make an impact

RequiredQualifications:

• 6+ years of experience in product management, platform product ownership, or digital capability delivery.

• Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.

• Experience managing complex backlogs for enterprise platforms used across multiple channels and business units.

• Strong understanding of consent, preference, privacy, or customer data management concepts.

• Demonstrated ability to translate regulatory or policy requirements into functional product capabilities.

• Proven experience working with cross-functional technology, legal, compliance, and business teams.

• Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.

• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

Preferred Qualifications:

• Experience in healthcare, financial services, or other highly regulated industries.

• Familiarity with regulations such as HIPAA, TCPA, CCPA, and Do Not Call.

• Experience supporting omnichannel engagement, personalization, or customer data platforms.

• Exposure to API-first platforms, data governance models, and enterprise integration patterns.

• Background working within scaled agile or hybrid delivery environments.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will…