Lead Medical Assistant

About this role

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Lead Medical Assistant will oversee and mentor the Medical Assistant Team, ensuring clinical service excellence, operational efficiency, and superior patient experience from the Med Team. Balancing direct patient care with leadership responsibilities, this position supports established workflows, quality standards, and team development. This leader will collaborate with other Care Delivery leads at Equip to ensure streamlined workflows and clear understanding and communication between teams.

Responsibilities

- Effectively manage a team of Medical Assistants, including setting performance expectations and monitoring KPIs, providing continuous feedback, writing and delivering performance reviews, and initiating performance improvement plans when necessary.

- Maintain a caseload of patients, coordinating care across a multidisciplinary treatment team of physicians, dietitians, patient mentors, and family mentors, along with outside providers in accordance with Equip’s policies and procedures.

- Manage MA schedules and create coverage plans for supervisee responsibilities when they are out of office to ensure seamless completion of work and patient safety.

- Use data insights to guide feedback and support leadership decisions.

- Identify training needs. Schedule and oversee any training sessions.

- Collaborate with Senior Medical Service Manager to lead the Monthly MA huddle as well as assist in planning for the monthly Med Support Team meeting.

- Provide administrative oversight, logistical support, and coverage, as needed, for the patients assigned to direct reports.

- Review and approve time off requests.

- Assist with hiring and onboarding of new hires for the MA Team. Develop an onboarding plan for training and coaching.

- Develop and support growth plans for supervisees.

- Review and approve expense requests in Ramp.

- Complete tasks for medical staff, including data entry, faxing, scheduling, and collection of outside priority records.

- Maintain and update patient medical records; for example entering vital signs and uploading documents.

- Monitor messaging on the medical team chat channels to answer questions and pull in appropriate medical staff as needed to address the needs of patients and families.

- Follow up on requested testing to ensure that patients are following provider recommendations.

- Work with multiple providers and staff to coordinate care with outside providers, including primary care providers and student health centers.

- Perform other duties as assigned.

Qualifications

- CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable.

- 4+ years experience working in a Med Support role; previous direct people management or mentoring experience preferred

- Experience in behavioral/Eating disorders for a minimum of 1 year

- Preferred virtual care experience

- Highly organized, skilled administrator.

- Strong communicator with a high level of confidentiality.

- Skilled at navigating electronic medical records

- Ability and willingness to pivot to other potential tasks

- Enthusiastic, strong team player a must

Compensation & Benefits Package

Compensation:

- Earning Potential Range: $56,000 to $70,000 Base Pay + 15% Annual Performance-Based Bonus Potential

Time Off:

- Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

- Generous Parental Leave Benefits.

Core Benefits:

- Competitive Medical, Dental, Vision, Life, and AD&D insurance.

- Equip pays for a significant percentage of benefits premiums for individuals and families.

- Spring Health, a 100% employer-paid mental health benefit through Guardian.

- You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

- Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!

- HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.

- 401K Option!

Other Benefits

Student Loan Repayment:

- $500/quarter for employees under a year of tenure.

- $1,000/quarter for employees over a year of tenure.

Continuing Education:

- Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over at $3,000 per training.

- For therapists…