Lead Head Housekeeper

About this role

About Belong
Belong is an award-winning, not-for-profit care provider, creating vibrant village communities where older people can live the lives they choose.
We are looking for a Lead Head Housekeeper to join our Operations team and provide cross-village leadership, guidance and practical support to our housekeeping teams.
This is a key role for someone who takes pride in high standards, enjoys supporting others, and understands the importance of safe, clean, welcoming environments for customers, families, colleagues and visitors.
About the role
As Lead Head Housekeeper, you will support housekeeping services across Belong villages, helping to ensure consistent standards of cleanliness, hygiene, infection prevention and customer experience.
You will work closely with Head Housekeepers, village management teams and central support colleagues to provide coaching, audits, quality reviews, improvement support and hands-on guidance where needed.
This is a visible, practical and people-focused role, ideal for an experienced housekeeping professional who is ready to make an impact across multiple sites.
Requirements
About you
We are looking for someone with strong housekeeping experience, excellent standards and a natural ability to support and influence others.
You will need:
A couple of years of experience in a senior housekeeping role
Experience within care, hospitality or another service-led environment
Experience supporting housekeeping operations across multiple sites or villages
Strong knowledge of cleaning processes, equipment, products and safe working practices
Understanding of COSHH and infection prevention and control
Experience carrying out audits, quality checks or risk assessments
Experience coaching, mentoring and developing housekeeping teams
Experience building relationships with village managers and external suppliers
Experience supporting residents and families in a customer-facing service environment
The ability to travel regularly across Belong villages
A full driving licence
Eligibility to work in the United Kingdom
A relevant cleaning qualification, such as NVQ Level 2 in Cleaning and Building Interiors, would be desirable. We would also consider someone willing to work towards this.
Benefits
Competitive salary of £36,525 annually
Private Healthcare Plan
Pension Plans
Life Assurance
Training & Development
Employee Assistance Programme - Counseling
Childcare Voucher Scheme