Lead Associate - Transactional Quality ( Accounts Payable/ AP /PTP/ P2P ) - Gurgaon - NH8 - REF108931X_2026273726
WNS Global Services · Gurgaon, Haryana · 2026-08-03
About this role
Job Description Achieve monitoring targets (Remote calls, side by side monitoring or real time monitoring)Assess the quality and accuracy of the calls / documents monitored / evaluated including critical / fatal errorsPerform additional monitoring for nesting associates, bottom performers and outliersDocument quality scores, and specific observations/ feedback/ comments in the monitoring form.Provide feedback to the process (Associates) on evaluations done. Conduct process meetingProvide freque…
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